Information Technology Apprentice (Server)
State of Ohio
- Columbus, Ohio, United States
- Columbus, Ohio, United States
About
Information Technology Apprentice (Server) (260004PN)
Organization Administrative Services
Primary Location United States of America-OHIO-Franklin County-Columbus
Compensation $24.16
Schedule Full-time
Work Hours: 2:00pm - 11:00pm
Union: OCSEA
Primary Job Skill Information Technology
Technical Skills: Computer Literacy, Systems Analysis, Customer Service
Professional Skills: Attention to Detail, Critical Thinking
Primary Technology: Microsoft Windows Server
Agency Overview The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine‑Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check.
DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.
Enterprise Shared Solutions (ESS) coordinates strategies, develops, and manages enterprise application systems and solutions. ESS includes the following program areas: DAS Applications; Enterprise Document Management; Enterprise eLicensing; InnovateOhio Platform; Ohio Administrative Knowledge System (OAKS); Ohio Benefits Program; Ohio Business Gateway; Ohio Geographically Referenced Information Program (OGRIP) and Geospatial Technology and Solutions.
Job Description What you’ll do
Serves as an apprentice to designated staff learning core information technology competencies
Attends training courses relevant to assigned information technology program area
Assists assigned information technology program area team with daily tasks such as server configuration, server maintenance, server patching, complete customer requests, and server monitoring
Performs other related duties as needed including:
Representing the agency and assigned program area to internal and external customers
Scheduling meetings, preparing agendas, and taking meeting notes
Providing project support for enterprise system projects
Work Hours
Sunday 2:00PM to 11:00PM
Monday 2:00PM to 11:00PM
Tuesday 2:00PM to 11:00PM
Wednesday 2:00PM to 11:00PM
Thursday OFF
Friday OFF
Saturday 2:00PM to 11:00PM
Benefits
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems such as OPERS, STRS, SERS, and HPRS & optional Deferred Compensation (Ohio Deferred Compensation)
Qualifications Minimum Qualifications
1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support
Or equivalent of Minimum Class Qualifications for Employment noted above.
Job Skills: Information Technology
Knowledge
Computer hardware and software
Ticketing software (e.g. Service Now)
Customer Service techniques and standards
State IT policies, procedures and applicable laws
Operations and processes for diagnosing common or recurring system problems
Database procedures used for querying prior incidents to gather information
Electronic devices (e.g., computer systems/components, access controls, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones)
How traffic flows across the network (e.g., TCP/IP, OSI)
Incident response and handling methodologies
Personally Identifying Information (PII)
Principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information
Organization’s core business/mission processes
Ability to generate automated processes from
Skills
Technical writing and documentation practices
Reading/verbal comprehension
Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook)
Critical thinking
Conducting open source research for troubleshooting network and client-server issues
Basic operation of computers
Abilities
Communication
Problem sensitivity/problem solving
Time Management
Active learning
Match the appropriate knowledge repository technology for a given application or environment
Identify systemic security issues based on the analysis of vulnerability and configuration data
Accurately define incidents, problems, and events in the trouble ticketing system
Supplemental Information
When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the qualifications outlined on this job posting.
All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.
If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made.
ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug‑Free Workplace The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39), and as outlined in the posting.
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Languages
- English
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