customer-service-advisorpertemps-loughborough-commercial • Leicester, England, United Kingdom
customer-service-advisor
pertemps-loughborough-commercial
- Leicester, England, United Kingdom
- Leicester, England, United Kingdom
About
Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.
Hybrid working 1 week in the office, 1 week working from home
until January 2027
then will be full time on site.
Dates to be determined after Training is completed and Manager has signed off.
Interview Date -
Start Date -
Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday
Location : - East Midlands Airport
Pay Rate : - £15.34 p/h
Training - 2 weeks on site
Job Role : -
Your key responsibilities, which are not exhaustive and not limited to include :
Managing Inbound calls to the business from Worldwide clients handling shipment requests
Building rapport with customers and establishing their needs
Deliver a consistent call flow, giving the customer the confidence in the information provided
Maximise up selling opportunities whilst ensuring the customer has an informed choice
Key Skills :
Excellent customer service experience
Strong understanding of customer service processes
Consistently providing a high level of service
Excellent communication skills written and verbal
Ability to adapt to change
Ability to work as part of a team as well as independently
Experience of working with MS Word and Excel
This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process
If you have the right skills - Please click Apply, submit your CV to
or call
Languages
- English
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