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Bilingual QA Analyst: Elevate Call Center QualityViaPlus • Austin, Texas, United States
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Bilingual QA Analyst: Elevate Call Center Quality

ViaPlus
  • US
    Austin, Texas, United States
  • US
    Austin, Texas, United States
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About

ViaPlus in Austin, Texas is seeking a Quality Assurance Analyst responsible for evaluating calls and email responses of contact center employees. The role requires strong analytical skills, attention to detail, and experience in quality assurance and call center environments. The successful candidate will prepare performance reports, provide actionable data, and contribute to the improvement of processes and service delivery standards. This position incorporates team collaboration and a focus on customer satisfaction.
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  • Austin, Texas, United States

Languages

  • English
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