SIGNUP
Back to Jobs
XX
Information Technology Support EngineerHorizon Ag-Products • Lakewood, Colorado, United States
Apply Now
XX

Information Technology Support Engineer

Horizon Ag-Products
  • US
    Lakewood, Colorado, United States
  • US
    Lakewood, Colorado, United States
Apply Now

About

Summary The primary responsibility of this position is to provide front-line support for internal staff and related technology systems. The IT Support Engineer will also be responsible for IT-related administrative duties, including user / account support, process documentation, inventory, auditing technical processes and user accounts, and asset management and procurement. The successful candidate will be an engaging, support- and security-minded person who provides timely support and is keenly aware of the changing needs of the company and user base.
What You’ll Do Device & Equipment Management
Configure, deploy and maintain laptops, desktops and mobile devices (phones, tablets), including device enrollment/management and compliance monitoring
Support the deployment and maintenance of network elements (routers, firewalls, switches, etc.)
License, install and maintain software across managed endpoints
Support and maintain computer peripherals, including monitors, mice, docking stations and printers
Support & Training
Diagnose and resolve hardware and software issues across laptops, desktops and mobile devices
Provide end-user support with a positive, patient approach that builds trust and confidence across the organization
Train and coach staff on technology tools, IT policies and best practices for productivity and security
Participate in ongoing security awareness training; maintain a current, working knowledge of the evolving cybersecurity threat landscape
Apply Zero Trust principles in day-to-day activities and support the enforcement and administration of cybersecurity policies and practices
Documentation & Standards
Create, maintain and continuously improve IT process documentation, runbooks and standard operating procedures
Follow and enforce IT standards, policies and confidentiality guidelinesContribute to a culture of knowledge sharing within the IT team
Build positive working relationships and communicate clearly with staff at all levels, including non-technical users and leadership
What You’ll Bring
Associate degree in Computer Science, Information Systems or related area, or 2 years of equivalent work experience
Understanding of Windows operating system and Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.)
Basic understanding of network infrastructure components (firewalls, switches, access points, routers, gateways, etc.)
Security-conscious mindset with awareness of common threats and best practices, including email phishing and social engineering attacks, credential theft and insider threats
Must perform tasks with integrity, competence, care and attention to detail, and demonstrate good judgment
Strong communication skills and a collaborative, team-oriented attitude
Basic understanding of cloud service models (SaaS, IaaS, PaaS, etc.)
Bonus Points If You Have
Experience administering Microsoft SharePoint
Familiarity with Zero Trust Methodologies
Familiarity with Microsoft Intune and mobile device management
Additional Information Classification: Non-Exempt / Hourly, paid bi-weekly, benefits eligible
Locations: Lakewood, CO
Horizon Ag-Products is an Equal Opportunity Employer
Horizon Ag-Products will not sponsor applicants for work visas for this position
#J-18808-Ljbffr
  • Lakewood, Colorado, United States

Languages

  • English
Notice for Users

This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.

Apply Now