Solutions Architect

Merge API Inc.

New York, New York, United States

New York, New York, United States

About

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third‑party tools, and Merge Gateway, the control plane for running AI in production. Merge's enterprise‑grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.
Solutions Architecture at Merge As a Solutions Architect, you will be responsible for all technical activities with current customers while they integrate with Merge, including leading implementation projects, problem‑solving and leading workshops. You’ll work closely with engineering and platform teams to prioritize customer feature requests, squash bugs, and help strategize on our product roadmap. Projects you’ll work on as a Solutions Architect will be high value and high impact, with increased levels of internal and external visibility.
Responsibilities
Lead as the key technical contact for customers and partners as they integrate Merge products
Take ownership of technical customer relationships and ensure a seamless developer experience
Work with engineering and platform teams to highlight any product improvements based on customer insights
Onboard new customers by providing technical demonstrations and training
Create the foundation for a successful and rapidly growing solutions architecture team
Experience
4+ years in solutions architecture, solutions engineering, sales engineering, or software engineering
Computer science background or other technical/quantitative orientation
Strong verbal and written communication skills
Strong work ethic, goal‑oriented, and great attention to detail
Prior startup experience is a plus
Benefits
Unlimited PTO + 10 company holidays
Quality health, vision, and dental insurance
401(k) Plan
$200 one‑time home‑office stipend
Free dinner when working past 7 pm
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New York, New York, United States

Languages

English

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