IT Manager

Be the driving force behind our digital landscape at Madeline Hotel & Residences, ensuring both seamless operations for guests and internal needs, and innovative solutions to propel our organization forward. With your leadership and technical expertise, you'll orchestrate a symphony of technology, harnessing its power to enhance efficiency, security, and success across our entire property.

Provide technical support to end-users (both guests and team members), troubleshooting issues, and resolving problems to minimize downtime and ensure productivity, as well as conducting training sessions to educate users on IT systems and best practices.

Implement IT security policies and procedures to protect the organization's data and systems from security threats, ensuring compliance with company policies, regulatory requirements and industry standards.

Lead IT projects, from planning and budgeting to execution and evaluation, ensuring projects are completed on time, within budget, and meet business objectives.

Assist department heads with identification and implementation of technology solutions that advance operational efficiency and guest satisfaction

Oversee the implementation, and maintenance of the property's IT infrastructure, including networks, servers, hardware, and software systems (PMS, POS, etc.).

Maintain all hardware and software inventory

Meet all compliance requirements (PCI, GDPR, CCP, etc.)

Negotiate and manage all hardware and software support contracts in partnership with the Regional Director of IT and Home Office

Maintain WiFi, & LAN connectivity, assisting staff, guests and groups when necessary

Maintain system backups and perform cybersecurity audits

Maintain a positive working relationship with team members, service providers, and local community

Provide on-call support to address IT issues and emergencies as needed ensuring minimal disruption to hospitality operations and guest services

Support Audio Visual on an as needed basis

Experience in Hospitality Accounting operations preferred.

Any combination of education and experience that provides the required knowledge, skills, and abilities is required.

Strong level of proficiency in Microsoft Office software.

Ability to assemble, analyze, and understand integrated spreadsheets and complex technical information.

Effective management, leadership, organizational, and communications skills.

Ability to work a flexible schedule to include weekends and holidays according to operational needs.

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.