Salesforce QA Engineer
NTT DATA
- Washington, Utah, United States
- Washington, Utah, United States
About
NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a
QA Engineer
to work
onsite
in
Washington, DC
with our global client.
Overview: The Salesforce QA Engineer is responsible for ensuring the quality, reliability, and performance of Salesforce solutions delivered across the Phoenix project. The role focuses on validating functional and non-functional requirements through structured testing approaches, ensuring that all deliverables meet defined acceptance criteria and quality standards.
The QA Engineer works closely with Business Analysts, Developers, Scrum Masters, and Product Owners to design and execute comprehensive test strategies across Salesforce components, including CRM, External Portal, and Project Processing solutions.
Job Description: Test Planning & Strategy
Define and implement test strategies covering functional, integration, regression, and end-to-end testing.
Align testing approach with overall program delivery model and release timelines.
Ensure testing activities are planned across all stages (SIT, UAT, regression, release validation)
Test Case Design & Execution
Develop detailed test cases, test scripts, and test scenarios based on user stories and requirements.
Execute test cases across Salesforce configurations, integrations, and custom components.
Validate that delivered features meet functional requirements and acceptance criteria.
Defect Management & Quality Assurance
Identify, log, track, and manage defects through resolution lifecycle.
Work closely with developers and Business Analysts to ensure timely defect resolution.
Perform root cause analysis and support continuous quality improvement.
Integration & End-to-End Testing
Validate integrations between Salesforce and external systems (APIs, middleware, data interfaces).
Ensure data accuracy, completeness, and consistency across systems.
Support system integration testing (SIT) and cross-platform validation scenarios.
User Acceptance Testing (UAT) Support
Support business stakeholders during UAT cycles by preparing test data, scenarios, and validation criteria.
Track UAT progress, issues, and sign-offs.
Ensure alignment between UAT outcomes and business expectations.
Automation & Continuous Testing
Contribute to test automation frameworks and identify opportunities to automate repetitive test cases.
Support CI/CD pipelines by integrating automated testing into deployment processes.
Promote shift-left testing practices and continuous quality validation.
Reporting & Quality Metrics
Maintain test execution reports, defect logs, and quality dashboards.
Track and report key metrics such as test coverage, defect density, and defect leakage.
Provide transparent reporting to delivery teams and program governance structures.
Deliverables The Salesforce QA Engineer is expected to produce and maintain:
Test strategy and test plans
Test cases, scripts, and execution results
Defect logs and issue tracking reports
SIT and UAT testing reports
Test data sets and validation artifacts
Quality metrics dashboards (coverage, defects, trends)
Automation scripts (where applicable)
Required Qualifications & Experience
Proven experience in QA/testing roles within Salesforce implementations
Strong understanding of Salesforce platform components and testing approaches
Experience in functional, integration, and UAT testing in Agile environments
Familiarity with test management and defect tracking tools (e.g., Azure DevOps, Jira)
Experience with test automation tools and CI/CD integration is preferred
Key Competencies
Strong attention to detail and quality focus
Analytical and problem-solving skills
Ability to validate complex business scenarios across multiple systems
Strong collaboration and communication skills
Proactive defect identification and risk mitigation mindset
Engagement Model Expectations
Work closely with IFC delivery teams, implementation partners, and business stakeholders
Support quality assurance across Salesforce workstreams and Phoenix pillars (Relationship Management, External Portal, Project Processing)
Ensure testing is integrated into Agile delivery cycles (sprint, release, post-MVP)
Contribute to continuous improvement of QA processes within the program
Tools & Technologies
Test management tools (Azure DevOps, Jira, or equivalent)
Salesforce environments (Sandboxes, QA, UAT)
Automation tools (as applicable for CI/CD pipelines)
Integration testing tools and frameworks
Experience Matrix for Levels:
Level III: 8+ years of experience
NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.
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Languages
- English
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