Client Services Director

Qualifications:

10+ years of experience in IT support services, with at least 5 years in a leadership or director-level role managing distributed support operations.

Proven experience overseeing large-scale End User Support environments, ideally in a multi-location or logistics-focused organization (e.g., retail, transportation, hospitality, etc.).

Strong understanding of ITIL framework, with experience in incident, request, and problem management processes.

Familiarity with ITSM platforms (e.g., ServiceNow) and enterprise endpoint management tools.

Excellent leadership, organizational, and communication skills with a customer-first mindset.

Experience managing third-party vendors and support contracts.

Ability to thrive in a fast-paced environment with strong problem-solving skills and attention to detail.

Bachelors degree in Information Technology, Computer Science, Business, or related field (Masters preferred).