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CX Enablement Leader — AI-Driven QA & Knowledge

imprint

San Francisco, California, United States

San Francisco, California, United States

About

Imprint, based in San Francisco, is seeking a Senior Manager of CX Enablement to lead the quality management and training systems for customer experience. This role focuses on designing frameworks that enhance agent performance across various support channels. You will collaborate with engineering, operations, and product teams to drive proactive customer support through automation and data-driven strategies. A successful candidate will have extensive experience in quality management and AI implementation in customer service environments.
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San Francisco, California, United States

Languages

English

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