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Inside Sales Rep
PeerWell
- San Francisco, California, United States
- San Francisco, California, United States
About
PeerWell helps people lead more productive and fulfilling lives by helping them return to work faster, resume activities they love, and spend quality time with their loved ones.
Job Description The Inside Sales Rep at PeerWell provides proactive motivation and information for patients throughout the enrollment process, from the moment they hear about PeerWell until they are enrolled in one of our Whole Person Care programs for Back Pain, Knee Pain, Surgery Optimization, and more. The role involves calling applicants to make personal connections, answering questions, providing support and encouragement, and learning the applicants’ current struggle with pain & immobility. Additionally, the Rep engages patients that have questions via online chat tools and supports ongoing nurturing efforts. This is a key role in PeerWell’s growth team and your work will help people reduce their daily pain.
We’re looking for a smart, kind, determined, outgoing, and detail‑oriented person. The Inside Sales Rep is an organized, empathetic, sales‑oriented person with strong customer service skills who is willing to tackle any challenge and is driven by the mission of eliminating pain & immobility in people from all walks of life.
Responsibilities
Guiding applicants through the enrollment process, answering questions and providing motivation.
Regularly calling applicants (~50–60% of time on phone).
Email follow‑up.
Chat with applicants via web‑based chat tools.
Individually responsible for closing sales and hitting quarterly quotas.
Manage volume of patients throughout the enrollment funnel and process.
Proactively identify and implement improvements to the enrollment process.
Answer patients’ questions accurately, with compassion and patience.
Learn patients’ motivations and goals.
Use independent judgment on how and when to communicate with patients.
Account for the conversion rate of patients.
Work with confidential health information using discretion and judgment.
Become an expert on Whole Person Care, including staying up to date with new program features and enabling technology.
Qualifications
2+ years of experience in a sales or customer service environment.
Has previously managed a sales pipeline.
Experience working with a CRM and customer data.
Self‑motivated with strong attention to detail.
Preferred experience interacting with a senior population.
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Languages
- English
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