Desktop Support Technician –(Windows 11 Deployment, Imaging)Expert Technology Services • Concord, California, United States
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Desktop Support Technician –(Windows 11 Deployment, Imaging)
Expert Technology Services
- Concord, California, United States
- Concord, California, United States
About
Core Function The technology support specialist provides onsite IT support at a customer site (hospital & clinic environments) within John Muir Health. This position is responsible for a wide variety of hardware, software, and applications throughout the healthcare system. This function includes support for incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaboration with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource.
Cross‑Team Collaboration Act as a liaison between on‑site teams and higher‑tier IT teams to elevate and resolve complex issues effectively. Incident documentation and root cause analysis: accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence.
Location: In‑person, CA‑Concord‑2540 East St -94520 (CA421)
Hours: 8 hours/day
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Languages
- English
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