Operations Supervisor-Autonomous Mobility

Beep is transforming the way communities move. In partnership with the Jacksonville Transportation Authority (JTA), we're deploying cutting-edge autonomous mobility solutions to deliver safe, reliable, and sustainable transportation. Join us at the forefront of innovation and help shape the future of public transit.

The Operations Supervisor is a key leader ensuring the smooth execution of Beep's autonomous shuttle operations in Jacksonville. This role combines hands-on operational oversight with strategic workforce management, safety compliance, and client engagement. You'll lead a dynamic team, drive performance excellence, and uphold Beep's commitment to safety and customer satisfaction.

Safety & Compliance

• Champion Beep's safety-first culture in all operations.
• Respond to incidents, investigate, and complete reports promptly.
• Ensure compliance with DOT, NHTSA, OSHA, and Beep's operational standards.

Operational Leadership

• Oversee daily shuttle operations, including dispatch and troubleshooting.
• Manage workforce scheduling, staffing, and timecard approvals.
• Maintain vehicle and facility readiness; coordinate maintenance activities.

Client & Stakeholder Engagement

• Serve as the primary liaison with JTA and other partners.
• Lead team briefings and communicate operational updates clearly.
• Represent Beep in meetings and ensure alignment with client expectations.

Performance & Process Improvement

• Monitor KPIs and implement continuous improvement initiatives.
• Drive operational efficiency through data-driven decision-making.
• Support incident management and proactive issue resolution.

What Makes This Role Unique

• Innovation at Scale: Be part of a pioneering autonomous mobility program.
• Community Impact: Deliver equitable, sustainable transportation solutions.
• Leadership Opportunity: Own the success of a high-visibility project with JTA.

Requirements

• Bachelor's degree in business, Transportation, Logistics, or related field preferred.
• 3+ years in operations leadership; transit or mobility experience strongly preferred.
• Familiarity with autonomous vehicle technology is a plus.
• Strong leadership and team management in dynamic environments.
• Excellent communication and client-facing skills.
• Proficiency in Microsoft Office and operational reporting tools.
• Valid driver's license and clean driving record.
• Ability to work flexible hours, including nights/weekends.
• Comfortable working outdoors and in fast-paced settings.
• Ability to stand/walk for extended periods; lift up to 45 lbs.
• Must pass pre-employment drug screen and background check.
• Eligible to work in the U.S. without restrictions.