General Manager

A General Manager/Operator is responsible for running day to day operations for the entire restaurant. Responsible for the entire P&L. Responsible for staffing and recruitment. On the shift, General Manager/Operators will be expected to work all positions in the store, supporting both the front and back of house. High proficiency in all positions is expected.

• Service
  • Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between.
  • Memorize the food and beverage menu at your location
  • Can handle guest complaints in an efficient and effective manner
  • Memorize steps of service for all FOH positions
  • Standard bearer
  • Able to work line positions to support team during the rush
• Sanitation
  • Maintain high food safety standards, including verification of temp checks, line checks, cooling logs, and other food safety materials
  • Ability to complete internal health audits
  • Maintain high cleanliness and quality standards in the entire restaurant
  • Check food and equipment temperature to ensure food safety compliance
• Leadership
  • Can cover any position in the restaurant
  • Provides direct, in the moment feedback to their team
  • Ownership mentality
• Admin
  • Cash handling
  • Data entry
  • Able to properly receive and verify orders
  • Follow checklists for opening and closing
  • Responsible for all operating costs on the P&L

• Friendly
• Possess a sense of urgency
• Thoughtful
• Natural ability to connect with others quickly
• Intuitive
• Responsible
• Curious
• Sense of ownership

• Minimum
  • Able to speak English
  • Comfortable working with and leading a team
  • Basic math knowledge
  • Able to take constructive criticism
  • Able to handle conflict with potential guest issues
  • Ability to read and follow instructions
  • Excellent verbal communication skills
  • Comfortable with technology
  • Able to multitask and prioritize on the fly
  • Conflict resolution, both with guests and team members
• Preferred
  • Can speak both English and Spanish
  • Prior experience with Toast, R365 and/or Zenput
  • Food Manager certification
  • Any local certifications that are required in the store's jurisdiction
  • Prior experience in a high volume, fast casual setting

• Able to lift 25+ pounds
• Able to stand on their feet for 8 hours uninterrupted
• Able to be stationary for multiple hours at a time completing repetitive tasks
• Able to move quickly throughout the restaurant
• Able to access and navigate all areas of the restaurant
• Able to work in excessive heat and cold associated with the kitchen environment