Administrative Practice Manager

Job Category: Behavioral Health

Supervisor: Robin Pineda

Salary Range: $75,000 USD to $120,000 USD

Salary: $97,500 USD per year

Location: Springfield, MA 01104, USA

Pay or shift range: $75,000 USD to $97,500 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Travel Required: Yes

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high-quality, community-based behavioral health services.

Practice Manager

General Summary

The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN's CBHC and BHUC outpatient services. Working collaboratively with CBHC and BHUC leadership, the Practice Manager oversees operational performance, access, efficiency, and compliance with regulatory and contractual requirements across multiple sites.

The Practice Manager ensures organizational initiatives are implemented with fidelity, identifies operational gaps, and leads workflow redesign, training, and change initiatives as needed. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with organizational goals and best practices.

Provides administrative oversight and operational support to clinical managers and site-based leadership to ensure effective day-to-day operations across CBHC and BHUC locations.

What you will do:

• Collaborates with CBHC and BHUC leadership to standardize operational and administrative best practices across all sites; develops, implements, and updates workflows and protocols to ensure consistency, efficiency, quality, and process improvement.
• Monitors and evaluates key operational metrics to ensure alignment with organizational and divisional expectations, including access and scheduling standards, documentation timeliness, clinician productivity, utilization management indicators, program revenue, expense performance, and leads data-informed process improvements.

• Master's Degree in Business, Human Services, Social Work, required; or Bachelor's Degree and 7 years' experience in Mental Health & Substance Use Disorders.
• Ability to effectively oversee & prioritize workloads, maintain follow-through, and consistently meet deadlines with minimal oversight.
• Minimum three years' supervisory and/or management experience required.
• Must have broad knowledge of mental illness and treatment techniques, including adults with severe and persistent mental health needs or children with serious emotional disturbance.
• Must have familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
• Excellent verbal and written communication skills.
• Demonstrates willingness and ability to treat challenging and diverse populations.
• Demonstrates cultural competence in dealing with individuals with a variety of different cultural backgrounds.
• Demonstrates working knowledge of community resources, and how to help individuals access them.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values Humanity, Empowerment, Accountability, Respect, and Teamwork guide how we lead, how we serve, and how we support one another.

Pay Range: $75,000 - $97,500 per year

BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.