Desktop support with store support
MSR COSMOS
- Columbus, Ohio, United States
- Columbus, Ohio, United States
About
Qualifications
Minimum of 10 years' experience with PCs, Windows OS, and Microsoft Office products
Strong customer service skills, excellent oral and written communication skills, and ability to handle multiple tasks at once
Solid understanding of Traffic Counting systems
Working knowledge of network fundamentals
Understanding of computer hardware
POS/retail experience
PC advanced troubleshooting skills
Ability to work independently
Ability to follow schedule and meet deadlines
Ability to follow process
Strong attention to detail
Ability to interact with 2nd and 3rd party support staff
At ease working with customers, partners, and suppliers at all levels within the business
Responsibilities
60% – Provides exceptional customer service to store personnel through production monitoring/troubleshooting and Tier 2 incident management. Assumes responsibility for maintaining brand service level agreements from a Tier 2 incident management perspective. Acts as an additional point of escalation for level I and level II analysts.
20% – Administration of the application deployment process to the field for new stores and relocations. Responsible for adherence to software vendor application update/patch schedule for stores.
10% – Interaction with Vendor to assist in trouble shooting and escalation issues as needed.
10% – Administrative – Tracks time in time tracking tool, attends weekly status meetings and other meetings, maintains incident tickets, emails, and other documentation.
Additional Information All your information will be kept confidential according to EEO guidelines.
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Languages
- English
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