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Quality Assurance Associate-Temporary
Navien
- Toano, Virginia, United States
- Toano, Virginia, United States
About
Quality Assurance Associate-Temporary
Location:
Toano, VA
Job ID:
683
# of Openings:
1
Quality Assurance Associate
– SRA/RGA Returns
East Shipping Team
Toano, VA
Temporary
WHAT WE ARE LOOKING FOR The Quality Assurance Associate is responsible for receiving, inspecting, and processing SRA inventory and RGA customer returns. This position ensures returned products are properly evaluated, identified, documented, and routed based on condition and company guidelines. The role requires strong attention to detail, accurate counting, and the ability to follow established procedures. The post holder should have experience with good communication skills and an aptitude for attention to detail.
Responsibilities
Receive and inspect SRA inventory and RGA customer returns
Verify product condition, quantities, serial numbers, part numbers, and documentation
Identify and separate returns based on condition (restock, rebox, damaged, etc.)
Perform visual inspections to identify defects, damages, missing components, packaging issues, or discrepancies
Accurately count and record inventory
Enter inspection results and update records using Microsoft Excel and company systems
Apply labels and ensure returned products are properly identified
Assist with organizing, staging, and maintaining return inventory areas
Communicate quality issues or discrepancies to management
Follow safety, quality, and operational procedures
Ability to work independently
Support additional warehouse activities as needed
Positive attitude, strong work ethic, and willingness to learn
Conduct inspections when requested by the warehouse manager
Support warehouse operations when requested by the manager
Assist with and perform other duties when requested by the warehouse manager
Report any quality, safety issues to the warehouse manager in a timely manner
Requirements
High school diploma or equivalent required
Basic to intermediate proficiency in Microsoft Excel, Word, and Outlook
Strong attention to detail and ability to identify discrepancies or quality issues
Ability to accurately count inventory, verify quantities, and perform basic mathematical calculations
Good organizational and communication skills
Ability to follow standard operating procedures and work instructions
Willingness to work overtime, weekends, and holidays as needed to support business requirements
Ability to lift, carry, push, and pull up to 50 pounds on a regular basis
Ability to stand, walk, bend, and perform moderate physical activity throughout the workday
Ability to work independently
Positive attitude, strong work ethic, and willingness to learn
Preferred Qualifications
Previous warehouse, manufacturing, logistics, or quality-related experience
Experience with inventory management or warehouse management systems (WMS)
Familiarity with quality inspections, audits, or process documentation
Basic data entry and reporting experience using Excel
Experience performing inventory counts, cycle counts, or quantity verification
Pay Scale:
$17 to $19 per hour (DOE)
Navien Inc. is an Equal Opportunity Employer
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Languages
- English
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