Inside Sales Support
Sierra Pacific Industries
- Medford, Oregon, United States
- Medford, Oregon, United States
About
Responsibilities
Work with customer service manager and leaders to ensure proper customer service is being delivered.
Communicate and coordinate with internal departments.
Partner with the sales team to meet and exceed customer’s service expectations.
Provide feedback to the company regarding service failures or customer concerns.
Assist customers with questions and concerns while providing accurate answers and responses.
Inform potential/existing customers about products and services.
Handle returns or complaints while recording details of inquiries, comments or complaints.
Provide timely and accurate information to incoming customer order status and product knowledge requests.
Process customer orders, changes, and returns according to established department policies and procedures.
Provide pricing and delivery information.
Qualifications
6 months’ prior customer service experience preferred.
Knowledge of window products, window quoting systems, and AS400 is a plus.
Excellent verbal and written communication skills with emphasis on professionalism.
Proficient in Microsoft Outlook, Word, and Excel.
High regard for accuracy.
Dependable, self‑motivated, and organized.
Benefits
We train and promote from within.
Excellent low-cost health benefits.
Retirement plan with employer-paid contributions.
Paid vacation and 10 holidays.
Full Health Benefits Plan (medical, dental, vision) with low-cost premiums.
401(k) with company match and additional retirement contributions.
Company-paid life insurance.
Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.
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Languages
- English
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