Sales Development Associate
Derive Systems
- Sanford, Florida, United States
- Sanford, Florida, United States
About
KEY RESPONSIBILITIES Sales & Administrative Support — ~40%
Assist the DST with day-to-day administrative tasks and sales tools
Support outbound calls to customers and dealers as needed
Prepare quotes, follow-ups, and general sales correspondence
Help maintain customer records, CRM data, and sales documentation
Support cross-selling efforts across Derive’s product portfolio to help the team meet monthly quota goals
Answer incoming phone calls and route appropriately
Maintain organized records and documentation
Support internal communication between departments
Assist with data entry and tracking of sales activities
Order Management & Payment Processing — ~30%
Enter customer orders accurately and efficiently into Odoo (ERP system)
Review, adjust, and correct orders as needed to ensure accuracy
Coordinate with internal departments to resolve order discrepancies
Monitor order status and provide timely updates to customers and team members
Process customer credit card and ACH payments in accordance with company procedures
Coordinate with accounting and web team as necessary
Assist with resolving payment-related issues or discrepancies
Customer & Technical Support — ~30%
Respond to customer inquiries via Freshdesk, chat, email, and phone
Assign dealers and warehouses to the correct representative, or sell product directly to retail customers
Provide timely, professional, and solution-oriented assistance
Build strong relationships with customers, account managers, and tech support
Address order concerns, product questions, and account inquiries
Assist with tuner unlock processes and related support tasks (proprietary product activation workflow)
Ensure proper documentation and tracking of technical requests
Complete Sales Operations tasks as assigned (RMAs, pricing updates, reporting, etc.)
Work with internal teams to ensure timely completion of services
MEASURES OF SUCCESS
Develops full working knowledge of Derive product lines and sales strategies within first 90 days
Contributes to the DST hitting monthly quota goals through accurate order management and cross-selling support
Consistently receives positive feedback from team members and customers
Maintains a high standard of order accuracy and low error rate
Handles inquiries with professionalism and resolves issues with minimal escalation
REQUIREMENTS
1–2 years of customer service, inside sales, or office/administrative experience
Strong verbal and written communication skills
Inbound and outbound phone experience with excellent listening skills
Ability to work independently and as part of a team
Highly organized, self-motivated, and detail-oriented
Preferred Qualifications
Experience with Microsoft Office products (Word, Excel, Outlook)
Experience with CRM or ERP systems (Odoo experience a plus)
Familiarity with automotive or heavy duty aftermarket products
Experience using helpdesk platforms such as Freshdesk
KEY COMPETENCIES
Customer-focused mindset with a drive to deliver outstanding service
Strong problem-solving skills and ability to manage competing priorities
High attention to detail, particularly in order and payment processing
Eagerness to learn product knowledge and take on new responsibilities
Team player with a positive attitude and professional demeanor
Ability to handle sensitive information with confidentiality
Motivation and accountability in a self-managed environment
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Languages
- English
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