Desktop Support
Ustechsolutions
- Harrodsburg, Kentucky, United States
- Harrodsburg, Kentucky, United States
About
Job Description
Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment
Install and upgrade equipment and software
Identify recurring issues, document and escalate to appropriate personnel
Represent technical bridge between technology groups and business units
Make recommendations for improvement in processes and procedures
Follow existing processes and use standard methodologies to carry out assigned tasks
May be required to maintain inventory supplies
Participate on cross-technology teams
Performs other related duties as assigned by management
Requirements Educational Requirements:
No preference for field.
Required Experience:
3+ years of relevant experience.
Required Skills
Strong troubleshooting skills
Good oral and written communication skills
Ability to work independently or as part of a team
Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement
Active Directory
Office (Excel, Outlook Email and Calendaring, Power point, Access)
Proficient in installation, navigation, and support of Microsoft Operating systems
Preferred Skills
Strong knowledge on use and architecture of client management systems; Remedy, Altiris, Dame ware, Client WebJet Admin
Search functionality, Registry, User Profiles, Permissions
Strong Remote Support skills and familiarity with remote support tools
Candidate should possess general knowledge/skills in Network components and topology
Protocols - TCP/IP, Wireless communication and authentication protocols (PEAP), Client configurations, Remote Access, LAN/WAN
Microsoft Project and Visio
Clarify
Adobe
Additional Information All your information will be kept confidential according to EEO guidelines.
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Languages
- English
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