Desktop Support Analyst - Draper UT
Cognizant
- Draper, Utah, United States
- Draper, Utah, United States
About
Draper - UT
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
Strong technical knowledge of desktop operating systems and software applications
Experience providing deskside support to end-users in a corporate environment
Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
Familiarity with remote access tools and techniques
Experience working with Active Directory and other directory services
Ability to manage multiple priorities and work effectively under pressure
Willingness to work flexible hours, including evenings and weekends, as required.
Level 2 onsite support for complex customer issues and requests
Lead deployment of software releases, system upgrades and patches on end user devices
Accountable for procurement and Asset management of end user devices
Leading activities like customer relocations and departmental infrastructure build out
Analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
Triage issues such as physical layers, usernames and passwords
Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
Perform onsite installations or replacements of various hardware components and software repair
Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
Candidates are expected to adhere to a business professional dress code, which includes well‑tailored suits, button‑down shirts
Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD
Ability to support Tier 1 VIPs
Stays up to date with current technologies related to Network operations and Desktop Administrations and ITIL
Soft Skills Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. Must have good team spirit and coordinate skills in onsite offshore model and client and vendor environment. Ability to demonstrate without supervision. Ability to prioritize, manage and perform under pressure to meet SLAs. Excellent knowledge of Customer Service best practice. Willing to work flexibly and with enthusiasm. Ability to thrive in a fast paced, rapid changing environment.
#J-18808-Ljbffr
Languages
- English
Notice for Users
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.