NOC Engineer - Network Operations
Omni Fiber
- Columbus, Ohio, United States
- Columbus, Ohio, United States
About
At Omni Fiber, we’re building the next generation of high-speed fiber internet networks that keep communities connected. As we continue our rapid growth, we’re looking for a skilled and motivated NOC Engineer (2nd shift) to join our Network Operations team.
If you thrive in fast-paced service provider (ISP) environments, enjoy solving complex network issues, and want hands‑on experience with advanced routing, switching, MPLS, and fiber broadband technologies – this is an opportunity to grow your career with a company investing heavily in cutting‑edge fiber infrastructure.
This is a second shift Tier 2 engineering role focused on troubleshooting and maintaining Omni Fiber’s broadband FTTH and commercial Ethernet/MPLS services. This is not a transport/optical‑focused position.
What You’ll Do Network Monitoring & Troubleshooting
Monitor, troubleshoot, repair, and document network incidents and escalations from Tier 1 support
Diagnose routing, switching, broadband, and commercial circuit issues across service provider environments
Support residential FTTH subscribers and commercial Ethernet virtual circuits (ELINE/ELAN/MPLS)
Provisioning & Network Operations
Provision and deprovision network elements and customer circuit services
Perform maintenance activities and coordinate with vendors and internal teams during maintenance windows
Assist with operational improvements and network reliability initiatives
Process Improvement & Collaboration
Develop repeatable troubleshooting procedures for Tier 1/2 support teams
Participate in change management, incident response, documentation, customer communications, and on call rotation
Provide technical guidance while maintaining a strong customer‑focused mindset
Required Experience What We’re Looking For
Minimum 2 years of recent experience in a service provider Network Operations Center (NOC) in a Tier 2 or higher role
Experience supporting Fiber PON, DSL, or Cable broadband networks
Experience configuring and troubleshooting service provider routing and switching technologies
Strong understanding of broadband technologies, MPLS virtual circuits, and residential fiber services
Technical Skills
BGP, MPLS, IPv6, VPNs, NAT/CG‑NAT, OSPF‑TE, ISIS‑SR
Service provider switching technologies including QinQ and L2VPN/EVC
Cisco IOS/IOS‑XR or equivalent service provider platforms
Fiber OLT/ONT/ONU PON technologies
Metro Ethernet circuits, NIDs, optics, and broadband provisioning
TCP/IP, DNS, DHCP, HTTP, and broadband troubleshooting
WiFi and mesh networking troubleshooting
Windows/Linux troubleshooting and CLI navigation
Professional Skills
Strong communication and customer service skills
Ability to explain technical concepts to non‑technical users via written documentation
Positive, collaborative, and solution‑oriented mindset
Self‑motivated learner with a passion for network engineering and technology advancement
Preferred Qualifications
Experience with Cisco, Juniper, and/or Ciena service provider environments
Experience with Ciena MCP, Navigator, or MCMS
Service provider certifications such as:
CCNP‑SP
JNCIS‑SP
Ciena CE/CRS certifications
Nokia NRS
MEF certifications
Scripting or programming experience
Familiarity with CDN technologies and service provider security practices
Our Benefits Financial & Retirement
401(k) with employer matching contribution up to 4%
HSA with $2,000 employer contribution
Time Off & Work‑Life Balance
15 days paid time off
8 paid company holidays
3 floating holidays
Health & Protection
Generous medical, dental, and vision coverage
Life insurance and short‑term disability
Additional Perks
Monthly internet and cell phone allowances
Join Our Team If you’re passionate about networking technologies, enjoy solving complex technical challenges, and want to grow with a fast‑expanding fiber internet provider, we’d love to hear from you.
Omni Fiber is an equal opportunity employer committed to creating an inclusive workplace for all employees.
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Languages
- English
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