1st/2nd Line Support Technician
Tech23
- Southend, England, United Kingdom
- Southend, England, United Kingdom
About
We're looking for a 1st/2nd Line Support Technician to join our client's busy Service Desk team. This is an excellent opportunity to work across a varied technical environment, supporting end users with a broad range of hardware, software and infrastructure-related issues.
Working alongside experienced engineers, you'll play a key role in ensuring users receive a responsive and professional support service while continuing to develop your technical skills across modern Microsoft technologies.
The Position
* Provide 1st and 2nd line technical support for incidents, service requests and IT-related queries
* Troubleshoot and resolve issues relating to desktops, laptops, mobile devices, printers and peripherals
* Support Microsoft 365 applications, Windows operating systems and user account administration
* Log, prioritise and manage tickets through the IT Service Management platform
* Escalate complex technical issues to senior engineers when required
* Maintain regular communication with users, providing updates and managing expectations throughout the support process
* Contribute to documentation and knowledge sharing within the team
* Ensure service levels and customer satisfaction targets are consistently achieved
Your Experience
* Previous experience within a Service Desk, Helpdesk or IT Support environment
* Good understanding of Microsoft Windows operating systems
* Experience supporting Microsoft 365 applications and services
* Familiarity with Active Directory, user administration and password management
* Strong troubleshooting and problem-solving skills
* Excellent communication skills with a customer-first approach
* Ability to prioritise workloads and manage multiple support tickets effectively
* Experience working within SLA-driven environments would be advantageous
Desirable Skills
* Exposure to Microsoft Intune, Entra ID (Azure AD) or Exchange Online
* Basic networking knowledge including TCP/IP, DNS and DHCP
* Experience supporting remote and hybrid users
* IT certifications such as CompTIA, Microsoft Fundamentals or equivalent
What's On Offer
* Opportunity to work within a supportive and collaborative team
* Exposure to a broad range of technologies and environments
* Ongoing training and professional development
* Clear opportunities to progress your technical career
* Competitive salary and benefits package
If you're looking for a role where you can build on your existing support experience, develop your technical knowledge and make a genuine impact on the end-user experience, we'd love to hear from you.
*Apply today to find out more.*
Pay: £125.00-£175.00 per day
Benefits:
* Casual dress
* Company events
* Free parking
* On-site parking
Work Location: In person
Languages
- English
Notice for Users
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