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Desktop Support Analyst I

Virtual Vocations Inc
  • US
    United States
  • US
    United States

About

Seeking a full-time remote Desktop Support Analyst I, the candidate will manage Service Desk tickets related to PC hardware, software installations, and provide second-level support while collaborating on various IT projects. Key responsibilities
Field and document Service Desk tickets concerning PC hardware, software, and peripherals Provide backup telephone support for Service Desk Technicians and assist with project management Utilize knowledge bases to resolve technical issues and maintain business software installations
Required qualifications
4-year degree or equivalent experience required 2 to 4 years of experience in Desktop support or Service Desk CompTIA A+ or comparable industry-recognized certification required ITIL Foundation training required Working knowledge of Microsoft Office 365 and Active Directory
  • United States

Languages

  • English
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