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Multichannel Training & Quality Assurance Lead

North End Teleservices

Omaha, Nebraska, United States

Omaha, Nebraska, United States

About

North End Teleservices LLC is seeking a Training and Quality Assurance Specialist in Omaha, Nebraska. This role focuses on developing training programs for Customer Service Representatives (CSR) and ensuring high-quality customer interactions. Responsibilities include creating training materials, monitoring performance, and conducting education courses for existing staff. The ideal candidate has 3-5 years of training and quality experience, strong communication skills, and a dedication to exceptional customer care.
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Omaha, Nebraska, United States

Languages

English

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