Sales Operations Manager
Campus
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
About
Alpharetta, GA – 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009
Scottsdale, AZ – 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255
Job Summary / Purpose The Sales Operations Manager oversees day‑to‑day business operations to ensure efficiency, quality, and service, with a strong focus on order lifecycle management and continuous improvement. This role ensures operational stability across people, processes, and platforms while partnering cross‑functionally with Sales, Finance, and technical teams to protect revenue and customer experience.
Who you will work with This role partners closely with cross‑functional teams including Enterprise Applications (EA), Finance, Sales, Accounts Receivable (AR), Accounts Payable (AP), IT, and Product teams. The position also manages and develops a geographically distributed operations team.
Key Responsibilities and Duties
Own daily operational performance across order processing, renewals, and system integrations
Monitor alerts, exceptions, and system failures and ensure timely resolution
Ensure adherence to SLAs, internal controls, and compliance requirements
Lead operational processes within ERP/CRM systems (e.g., Microsoft Dynamics 365)
Partner with IT and Product teams to improve system reliability, automation, and data quality
Translate operational issues into clear technical requirements for system enhancements
Manage, coach, and develop a geographically distributed operations team
Establish performance expectations and drive accountability across the team
Identify recurring issues and lead root‑cause analysis and continuous improvement initiatives
Improve cross‑functional workflows between Sales, Operations, Finance, and technical teams
Provide clear and actionable reporting to leadership on operational performance
Serve as escalation point for complex operational or system‑related issues
Required Qualifications
Bachelor’s degree in Business, Operations Management, Supply Chain, or related field (or equivalent experience)
5+ years of experience in operations, order management, or system‑driven environments
Hands‑on experience with ERP/CRM platforms (preferably Microsoft Dynamics 365)
Proven ability to manage operational incidents and cross‑functional escalations
Strong analytical, organizational, and communication skills
Preferred Qualifications
Experience in SaaS, technology, manufacturing, or distribution operations
Familiarity with system integrations, data flows, and operational controls
Experience leading teams across multiple time zones
Essential Functions of the Job The duties and responsibilities described above represent the essential functions of the role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions in accordance with applicable laws.
What is good to know
This role is critical to ensuring accurate and reliable order flow through complex systems, early issue detection, and continuous operational improvement
The Operations Manager plays a key role in protecting revenue, customer experience, and operational credibility
Competencies and Behaviors
Humble: Shares credit, prioritizes team success, and builds collective outcomes
Hungry: Continuously seeks improvement and drives progress proactively
Smart: Demonstrates strong interpersonal awareness, collaboration, and cross‑functional influence
What you get when you join our team
Flexible time off including holidays and volunteer time
Health, dental, and vision insurance starting day one
Employee assistance program (EAP)
Employer‑paid life and disability insurance
FSA/HSA options
401(k) with company match
Employee stock purchase plan
Competitive compensation with potential bonus or incentive components
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Languages
- English
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