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Quality Assurance Associate

Conduent Business Services, LLC
  • US
    New York, New York, United States
  • US
    New York, New York, United States

About

Seeking a full-time Quality Assurance Associate, the candidate will implement and oversee quality assurance programs, drive efficiency in call center operations, and provide coaching to team members while working remotely.
Key responsibilities:
Lead and motivate a team of customer service representatives to achieve performance targets
Implement process improvements and ensure adherence to service level agreements
Utilize call center metrics to monitor performance and provide feedback
Required qualifications:
Minimum of 3 years in a supervisory or QA role within a call center environment
Demonstrated commitment to delivering exceptional customer service
Proven ability to lead and motivate a team
Comfortable working in a fast-paced environment with adaptability to change
Basic understanding of telecommunications products and services is a plus
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  • New York, New York, United States

Languages

  • English
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