Member Services Representative

WAC Menomonee Falls - Menomonee Falls, WI 53051

Position Type Full Time Job Shift Schedule Will Vary Education Level College Degree Ideal, But Not Required

Member Services Expectations

I. Planning & Execution

1. Begin each day with a plan & end each day with a plan for tomorrow; time block your daily responsibilities and plan for around scheduled shift, scheduled appointments & meetings, MOD shifts and whether it's a weekend.
2. Using GymSales task calendar, Road to Success & monthly task calendar, ensure the highest priorities are completed first.
3. Prospecting and outreach is a top priority; 50 quality connects per day is a minimum expectation, this includes phone calls, text messages, in person conversations and personalized emails (excludes bulk email)
4. Quality connects are defined as a phone call with a voicemail left or a spoke-to logged in GymSales, a text message, a personalized email sent
5. 25 phone calls with spoke-to or voicemail logged per day at a minimum (500 per month)
6. Creative and personalized communication is critical to your success and should be genuine and aligned with your personal brand
7. Have a goal to schedule enough appointments that will get you to meet and exceed your sales goal; walk-ins, telephone and web inquiries are not in your control, do not rely on those opportunities to get you to goal.
8. Book appointments with both telephone inquiries & web leads at a target rate of 75%
9. Confirm all appointments no longer than 24 hours in advance.
10. Lead Generation - Fanatically Prospect for leads and enter all leads into GymSales
11. Using your clubs WorkingWell resources and outreach plans, connect with current Corporate, Partner & Wellness accounts to ensure that we have a connection with each Organization and they have the most updated information, and enough guest passes for their team
12. Grow your network by connecting with new potential Corporate, Partner & Wellness accounts in your community
13. Promote Business Spotlight & WAC Perks as a way to cross promote local businesses and create new partnerships
14. Identify groups and/or events in your community that create opportunities to generate leads and impact the community
15. Generate referrals by providing a premium experience and educating members on our guest policies, referral rewards & offering guest passes

II. Leadership & Teamwork - "your role is more than just selling and retaining memberships"

1. Make a difference in people's lives & create WAC moments
2. You will have a scheduled shift but this is a salaried + performance based position. This is not a 40 hour work week, you may need to come in early or stay late to ensure that you are hitting your goals and contributing to the total club operation.
3. Be the best example of building rapport and developing relationships with all prospective members, guests, and staff.
4. Develop yourself personally and professionally by attending and participating in:
1. One on one meetings with your Sales Manager and General Manager
2. All Sales Team Meetings
3. Leadership Meetings
4. Semi-annual reviews & annual compensation plan meetings with GM, SM & Director of Sales
5. Train with personal trainers, and participate in group fitness classes as well as advanced training programs so you can personally promote to increase participation
6. Continuing education through "WAC University" workshops.
5. Connect with members while working at the front desk, walking the fitness floor, or when you're out in the community.
6. Provide assistance and solutions to members and team members problems