Recreation Program Supervisor

Under the direction of the Assistant Recreation Director, the Programs Supervisor is responsible for overseeing multiple recreation program areas and coordinating the daily operations of program staff within the Recreation Department. This position supervises coordinators responsible for preschool, enrichment, fitness, child care, and membership services while also directly overseeing the hiring, onboarding, training, scheduling, and supervision of front desk staff.

The Programs Supervisor works to ensure high-quality customer service, efficient operations, strong staff development, and successful recreation programming that aligns with the department's mission of providing outstanding community recreation opportunities.

Functions and duties include overseeing and supervising the Front Desk Coordinator, Funshine Coordinator, Enrichment Coordinator, Fitness Coordinator, and Child Care Coordinator. Directly overseeing the hiring, onboarding, training, scheduling, and supervision of front desk staff. Assisting coordinators in planning, implementing, and evaluating recreation programs and services. Supporting staff development through coaching, mentoring, performance evaluations, and ongoing training opportunities. Ensuring excellent customer service standards are maintained throughout the Recreation Department. Assisting with department staffing needs, including recruitment, interviewing, hiring, scheduling, and employee discipline when necessary. Coordinating onboarding and orientation processes for new staff members. Assisting in developing operational procedures and maintaining consistent department standards. Monitoring program operations to ensure safety, efficiency, and positive participant experiences. Working collaboratively with coordinators to address program needs, customer concerns, and operational challenges. Assisting in budget monitoring, supply purchasing, and inventory management for assigned program areas. Supporting marketing and promotional efforts for recreation programs and services. Maintaining records, reports, documents, and databases relevant to department activities. Preparing and distributing communications as required. Assisting with department-wide events, initiatives, and special projects. Attending meetings, trainings, and community events as assigned. Assisting with all other related duties as assigned.

Minimum qualifications include a Bachelor's Degree from an accredited college or university in Recreation Administration or a related field required OR any equivalent combination of education and experience that demonstrates the ability to successfully perform the essential functions of the position. Three (3) years' experience in the field of recreation management; at least one (1) year of supervisory experience required. CPR and first aid certification. Knowledge of general supervisory and managerial principles and practices. Knowledge of recreation practices. Strong leadership and team management skills. Excellent organizational and time management skills. Ability to effectively supervise, mentor, and lead staff teams. Excellent oral and written communication skills. Ability to make sound decisions in sometimes stressful situations.

Working conditions include a flexible schedule including occasional evenings, weekends, and special events as required. Typically works in an office environment but may also spend time at recreational programs and events, working with various age groups. Moderate physical activity. Ability to lift 15 to 50 pounds. Position requires walking, standing, lifting, and other physical activity.

The City of Pleasant Grove is an equal opportunity employer without regard to race, religion, sex, pregnancy, genetic information, age, national origin, color, sexual orientation, gender identity, citizenship, disability, veteran or military status, or any other factor protected by the law. Reasonable accommodations may be made for otherwise qualified individuals who require and request such accommodation.