Desktop Support Technician
SPECTRAFORCE
- Charlottesville, Virginia, United States
- Charlottesville, Virginia, United States
About
Top Skills Per Manager
Ability to work independently/limited supervision
Interpersonal skills (service mindset)
Purpose
Provide desktop support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction.
Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT Infrastructure team. Customers are onsite & remote end users.
Essential Functions
Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages.
Use remote management to assist end users who are working offsite.
Imaging of new PCs & clients for back office & manufacturing system use.
Set up & support of cellular devices for end users.
Inventory control of patch cables, video cables, peripherals & other IT items.
Assist in ordering & receiving equipment, as required.
Comply with internal & external regulations & procedures.
Follow all safety & environmental requirements in the performance of duties.
Other duties as assigned.
Physical Requirements
Ability to work in an open-office environment with the possibility of frequent distraction.
Qualifications
Minimum of two (2) years of IT experience required, preferably in a customer-facing role.
Associate's Degree in Computer Science, Information Technology from an accredited college required.
May consider a High School Diploma/GED with four (4) years of IT experience.
Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems.
Experience with applications such as MS Office & Teams a plus.
Experience with ticketing systems such as ServiceNow a plus.
Experience with iPhones & iPads support a plus.
Operational experience – hands on support for end-user technical issues in an operating facility a plus.
Excellent problem-solving skills a plus.
Excellent & friendly customer service skills a plus.
Excellent oral & written communication skills a plus.
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Languages
- English
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