About
Supervise the sales floor to ensure a consistent, memorable customer shopping experience using the highest standards of service excellence while building client relationships.
Partner with managers to learn the role of a leader and positively influence the store team.
Takes a proactive approach to self‑development and actively gives/receives feedback through one‑on‑ones and coaching.
Action and commit to all training tools provided (5C’s of customer excellence, product knowledge, etc).
Supports and promotes new business initiatives to create a positive reception from the sales team.
Demonstrates professional etiquette through integrity, honesty and respect for others.
Build on personal professional sales experience to become a more knowledgeable and effective store leader.
Upholds customer service and training standards in the store and exemplifies excellence in customer service responsibilities.
Identifies and communicates training needs to management.
Consistently builds and develops a proactive clientele business through social engagement and relationship skills.
Consistently deliver value‑added services to enhance the customer experience.
Maintain merchandise in accordance with the Company’s visual presentation standards.
Actively participate in upholding the brand esthetic in all merchandising activities including daily stock maintenance, product transfers, folding and floor changeovers.
Demonstrate a true passion and respect for the product.
Utilize product knowledge and selling tools to strengthen expertise.
Meet and exceed personal sales and SPH goals.
Open and close the store, complete returns and exchanges in the absence of a manager.
Partner with managers in checking task tracker and retail web for weekly updates.
Utilize the CEM role; manage, mentor, and coach the sales team to take a proactive approach to expand their clientele and maximize sales.
Support the management team with the maintenance of daily tasks; communicate tasks and follow up to management and associates.
Qualifications
Enthusiasm and ability to build and maintain an environment which projects Ralph Lauren’s desired elevated image and character.
Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
Strong verbal and written communication skills.
Strong interpersonal skills.
Analytical skills, business acumen, financial acumen.
Relevant work experience preferred.
Strong computer skills preferred: Word, Excel, PowerPoint, Workday, and Outlook.
Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately using a ladder as trained under RL Health & Safety guidelines.
Ability to operate the register, stand, move and walk for multiple hours.
Compensation Salary range: $18‑$26 hourly
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Languages
- English
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