Hardware Desktop Support TechnicianDivIHN Integration Inc • Painted Post, New York, United States
Hardware Desktop Support Technician
DivIHN Integration Inc
- Painted Post, New York, United States
- Painted Post, New York, United States
About
Title: Hardware Desktop Support Technician
Location: Onsite at Painted Post, NY
Duration: 5 Months
Schedule: Monday - Friday, 8 AM - 5 PM, some flexibility may be required
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered
Role Overview The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Client Location (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Daily Tasks (include but are not limited to)
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (Office365, etc.)
Troubleshooting Cisco VPN connectivity
Familiarity supporting Citrix connectivity
Remote connection/utilization
Asset management skills
Edge, Google Chrome, various browser(s) support
Installation/configuration of various Adobe products
Installation/configuration of Check Point endpoint client software
Printer/driver troubleshooting & installation
ServiceNow utilization
Deployment/configuration of standard IP telephony
Hardware ordering/deployment
Additional Responsibilities
Documentation (records) management
Knowledge base utilization
Project interaction
Customer scheduling/follow-ups
End user equipment moves (disconnect/reconnect)
Multi-team interaction and/or technical roundtable participation
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions outside of standard operational work
Required Skills/Experience:
1+ year Hardware Experience (beyond imaging/deployment) or relevant experience
Excellent problem-solving and communication skills
Proven experience in Windows OS deployment, especially Windows 11
Basic knowledge of Command Prompt and PowerShell
Willingness to learn & grow
Required Education: Associate's degree (preferred), HS Diploma or GED Minimum Required
Preferred Certifications:
CompTIA IT Fundamentals
CompTIA A+
CompTIA Cloud+
CompTIA Mobility+
CompTIA Network+
CompTIA Server+
Additional Information: Performance Expectations Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
Notes The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance. The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.
Interview Process First Round Phone Screen, Second Round Onsite Interview
About us DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
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Languages
- English
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