Group IT Support TechnicianSofa Brands International • Melksham, England, United Kingdom
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Group IT Support Technician
Sofa Brands International
- Melksham, England, United Kingdom
- Melksham, England, United Kingdom
About
Sofa Brands International is a market leader, with a turnover of close to £70m, and home to four unique sofa brands: Duresta, Parker Knoll, G Plan, The Lounge Co.
Our range of contemporary and classic styles reflect the individual needs and lifestyles of our customers and can be found in 600 retail outlets across the UK. Sofa Brands International has a collective heritage of over 500 years’ experience in the industry. With a wealth of design, manufacturing, sales, and marketing talent, we are a force to be reckoned with when it comes to British-made, handcrafted furniture.
At the heart of the group lies great British design and craftsmanship. Every piece of furniture from SBI’s four brands is made by hand in purpose-built factories in Nottinghamshire and Wiltshire. The group excels in combining the best of traditional furniture making methods with cutting-edge techniques.
At Sofa Brands International, we work hard to offer the best in the industry and we’re the largest manufacturer of quality sofas in UK. Our employees are the lifeblood of SBI; the group currently employs 650 people.
*Group IT Support Technician*
This role requires a self-motivated individual with a passion for technology and a commitment to delivering exceptional service to our colleagues and clients.
*Key Responsibilities*
As a key team member of Group IT team, the role holder’s key duties will be:
* *User support and troubleshooting IT issues: *Provide support for hardware, software, and network issues. Assist users with IT-related problems, answering queries, and providing training where necessary. Update Service Desk software to reflect work carried out and to keep queues up to date.
* *Documentation: *Maintain accurate records of IT assets and Users. Provide accurate user work instructions and IT technical documentation for incidents, problems or projects completed.
* *System maintenance: *Perform and monitor updates, backups, and preventive maintenance on all IT systems.
* *Security: *Contribute to the implementation and monitoring of security measures to safeguard organisational data.
* *Project involvement: *Participate in IT projects, including system upgrades, migrations, and installations.
* *Vendor liaison: *Work with third-party vendors to ensure timely resolution of issues and successful implementation of new systems.
*Qualification and Training - Required*
* Minimum of 2 years of experience in IT support or similar role.
* Proficiency in Windows desktop and server operating systems.
*Qualification and Training - Desirable*
* Higher National Diploma in Information Technology, or a related field.
* CompTIA: A+, Network+ and Security+ certification
* Microsoft Certified: Windows Fundamentals (MTA)
*Skills and Competencies*
* Experience working within an IT service desk environment
* Demonstratable ability to manage objects within M365 tenant administration (Entra ID, Exchange Online and MS365 Admin centre) along with on-premises active directory management.
* Knowledge of networking protocols and hardware (Wired & Wireless).
* Experience with virtualization technologies (e.g. Hyper-V)
* Familiarity with cloud services (e.g., AWS, Azure).
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
*Working Hours *
37.5 hours worked over a 5-day week, Monday – Friday, due to the nature of the role we require the applicant to work on site in Melksham, with occasional travel to our site in Derbyshire.
Pay: £28,000.00-£32,000.00 per year
Benefits:
* Bereavement leave
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
* Store discount
Work Location: In person
Languages
- English
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