About
You’ll manage a hybrid environment spanning on‑premises and cloud infrastructure, with a healthy mix of hands‑on technical work and direct user engagement. No ticket gets closed without the person on the other end actually feeling helped.
Key Responsibilities Systems Administration
Manage and maintain Windows Server environments including Active Directory, Group Policy, DNS, and DHCP including Dell, HP, and Nutanix hardware and infrastructure.
Administer Microsoft 365 services — Exchange Online, Teams, SharePoint, Intune/Endpoint Management
Handle user lifecycle management: provisioning, offboarding, permissions, and license assignment
Monitor system health and performance; respond to alerts and elevate when needed
Maintain backups, patch schedules, and disaster recovery procedures
Support hybrid AD / Azure AD (Entra ID) environments including device sync and conditional access
Networking
Troubleshoot LAN/WAN connectivity, VLAN configuration, and wireless infrastructure (Meraki or similar)
Assist with firewall rule management, VPN configuration, and remote access solutions
Support network‑based authentication (NPS/RADIUS, certificate‑based Wi‑Fi, 802.1X)
Work with vendors on circuit issues, outages, and hardware replacements
Document network topology, IP schemes, and change records
End User Support & Experience
Serve as a senior escalation point for helpdesk tickets — own issues through to resolution
Communicate clearly with non‑technical users: explain the what, the why, and the timeline
Identify recurring issues and implement proactive fixes, not just band‑aids
Maintain a well‑organized knowledge base and contribute to team documentation
Onboard new staff with a polished, consistent setup experience
Gather feedback and advocate for user‑impacting improvements to tools and processes
What We’re Looking For Experience & Technical Skills
3–5 years in a systems administration or IT support role
Solid hands‑on experience with Windows Server, Active Directory, and Microsoft 365
Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing basics
Familiarity with MDM/endpoint management platforms (Intune, Jamf, or equivalent)
Comfortable in hybrid cloud environments (Azure AD / Entra ID preferred)
Experience with ticketing systems and structured change management
Soft Skills & Approach
Genuinely enjoys helping people — not just closing tickets
Communicates clearly in plain English, both in writing and face‑to‑face
Calm and methodical under pressure; can prioritize during high‑volume periods
Takes ownership: follows through, follows up, and owns mistakes when they happen
Documents work thoroughly and shares knowledge with the team
Curious and self‑directed — looks things up, tests hypotheses, learns continuously
Nice to Have
Experience with endpoint security tools (e.g. FortiClient, CrowdStrike, Defender for Endpoint)
Scripting skills in PowerShell for automation and reporting
Exposure to ITSM frameworks (ITIL foundation or equivalent experience)
#J-18808-Ljbffr
Languages
- English
Notice for Users
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.