Technical Sales Support Engineer
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- Ashland, California, United States
- Ashland, California, United States
About
Rooftop Units Chillers
Air Handlers Water Source Heat Pumps
DX Split Systems Factory Controls Systems
VFDs* Provide owner training for new equipment installs.* Provide operational support for customers as needed to assist customers with understanding their equipment.* Inspect projects prior to startup services and inspect projects on a regular basis to verify proper installation of our equipment.* Provide support to installing contractors, be the “factory equipment expert” to the contractor, be a point of contact to answer questions on how to install the equipment.* Author technical investigation reports to be communicated with owners, manufacturers, architects, consulting engineers, installing contractors and commissioning agencies as needed.* Work closely with manufacturers to report application, operational or quality issues with their equipment products. Take the lead on driving issues to a robust resolution.### Requirements* Excellent communication skills* Proficient in technical writing that will be utilized in all forms of internal and field communication* Excellent interpersonal and customer service skills* Strong analytical and problem-solving skills* General computer knowledge with emphasis in the following software applications: Word, Excel, Outlook.* Superior understanding of HVAC systems is a plus* Will consider a recent engineering graduate without HVAC experience* Excellent time management skills* Ability to create and manage your own schedule to best support our customers* Great organizational skills with the ability to prioritize and complete multiple tasks on-time.* Ability to travel daily to local job sites (within ~3 hours’ drive one way)* Have the ability to remain at job sites as needed beyond an 8-hour work day* Ability to travel overnight to manufacturer training sessions as well as the occasional out-of-state job site* Ability to explain technical issues to both technical and non-technical employees and customers.* Ability to attend local community college to attain an HVAC Journeyman’s License* Costs for this training will be paid by Thermal Equipment Sales* Employee will be paid a salary and will attend classes during normal working hours while also performing work when not in classQualifications And Experience:* Bachelors of Science in Mechanical Engineering preferred* Bachelor degrees in other engineering disciplines will be considered* Good driving record with current driver’s licensePhysical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.* Physical ability to visit construction sites and owner’s buildings as needed. Including, the ability to climb a ladder when needed to access rooftop equipment* Have the ability to lift up to 50 pounds: Be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices)* Excellent communication skills* Proficient in technical writing that will be utilized in all forms of internal and field communication* Excellent interpersonal and customer service skills* Strong analytical and problem-solving skills* General computer knowledge with emphasis in the following software applications: Word, Excel, Outlook.* Superior understanding of HVAC systems is a plus* Will consider a recent engineering graduate without HVAC experience* Excellent time management skills* Ability to create and manage your own schedule to best support our customers* Great organizational skills with the ability to prioritize and complete multiple tasks on-time.* Ability to travel daily to local job sites (within ~3 hours’ drive one way)* Have the ability to remain at job sites as needed beyond an 8-hour work day* Ability to travel overnight to manufacturer training sessions as well as the occasional out-of-state job site* Ability to explain technical issues to both technical and non-technical employees and customers.* Ability to attend local community college to attain an HVAC Journeyman’s License* Costs for this training will be paid by Thermal Equipment Sales* Employee will be paid a salary and will attend classes during normal working hours while also performing work when not in classPhysical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.* Physical ability to visit construction sites and owner’s buildings as needed. Including, the ability to climb a ladder when needed to access rooftop equipment* Have the ability to lift up to 50 pounds: Be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices) #J-18808-Ljbffr
Languages
- English
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