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Technical Sales Specialist
Algo Communication USA
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
About
About this position Algo is a rapidly growing technology company specializing in the manufacturing and supply of audio and video communication products. Our solutions are designed to make industrial communication safe, simple, and effective, partnering with some of the largest technology companies globally.
Position Overview We are looking for an energetic individual who will own all pre‑sales tasks and assist customers through various communication channels (phone, chat, email, etc.). The selected candidate will have excellent communication skills and proactively seek solutions even when all answers are not immediately available.
Responsibilities
Deliver timely pre‑sales technical support via phone, email, and ticketing systems while maintaining high customer service standards.
Collaborate with the sales team to understand customer requirements and propose appropriate technical solutions.
Design and recommend system architectures for IP audio/video and paging deployments.
Assist in product selection, compatibility validation, and integration planning.
Participate in customer calls, demos, and technical discussions to support the sales process.
Perform ad hoc lab testing to reproduce customer‑reported issues and validate solutions, collaborating with engineering and QA as needed.
Act as a subject matter expert on Algo products, features, and use cases.
Provide guidance on best practices for deployment, configuration, and optimization.
Stay current on product updates, industry trends, and competing technologies.
Technical Documentation
Create, review, and maintain technical documentation, including user manuals, application notes, FAQs, and installation guides.
Contribute to internal knowledge bases and troubleshooting resources.
Cross‑Functional Collaboration
Work closely with engineering, product management, and sales teams to relay customer feedback and improve products.
Provide input on feature requests and product enhancements based on customer needs.
Support internal training for sales and support teams on new products and features.
Qualifications Required Skills & Experience
Bachelor’s degree, diploma, or certificate in Software Engineering, Computer Science, Computer Engineering, or equivalent experience/education.
3+ years of technical support experience.
Strong understanding of IP networking fundamentals (TCP/IP, DHCP, DNS, VLANs, etc.).
Ability to design and articulate technical solutions based on customer requirements.
Excellent communication and presentation skills, explaining technical concepts to both technical and non‑technical audiences.
Strong problem‑solving skills with the ability to assess customer environments and recommend solutions.
Ability to collaborate effectively with sales, product, and engineering teams.
Highly organized and able to manage multiple opportunities and priorities in parallel.
Valuable Skills and Experiences
Experience supporting pre‑sales activities such as solution design, product demonstrations, or technical consultations.
Familiarity with VoIP technologies (SIP, RTP, codecs) and IP‑based communication systems.
Experience designing or deploying IP audio, paging, or communication systems.
Technical writing experience.
Understanding of hardware and electrical circuits.
Retail or customer service experience.
Fluency in French or Spanish is an asset.
Salary Information Burnaby Applicants: CAD 70,000 – 75,000 per year. USA Applicants: Salary to be discussed during the interview process.
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Languages
- English
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