Technical Support Specialist – Mobile DevicesRanger Technical Resources • Florida, New York, United States
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Technical Support Specialist – Mobile Devices
Ranger Technical Resources
- Florida, New York, United States
- Florida, New York, United States
About
This person will be the key liaison between internal teams and wireless carriers, coordinating testing activities, validating device functionality, tracking issues through resolution, and ensuring products meet carrier requirements before reaching customers.
This environment is ideal for someone who enjoys troubleshooting technology, working cross-functionally, and taking ownership of complex processes from start to finish. Sitting at the intersection of mobile technology, product quality, and carrier compliance, this opportunity offers a hands‑on role in helping bring new devices successfully to market.
Experience and Education
Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field
2+ years supporting mobile devices, wireless products, or telecommunications technologies
Background in technical support, help desk, device support, or troubleshooting environments
Hands‑on exposure to smartphones, tablets, wearables, or connected mobile technologies
Experience working with wireless carriers, telecom providers, or carrier‑related products (a plus)
Familiarity with device testing, quality assurance, certifications, or compliance activities (a plus)
Skills and Strengths
Technical Troubleshooting
Device Configuration
Homologation
Telecommunications
Device Validation
Quality Assurance
Issue Tracking
Technical Documentation
Network Compatibility Testing
5G Technology
IMS
Cross‑Functional Collaboration
Problem Solving
Project Coordination
Time Management
Verbal Communication
Primary Job Responsibilities
Support mobile devices throughout the product certification and carrier approval lifecycle
Validate device functionality against carrier requirements and regional specifications
Perform hands‑on testing of smartphones, tablets, wearables, and other connected devices
Coordinate activities across engineering, QA, product, and carrier-facing teams
Track testing progress to ensure timely completion of deliverables
Identify issues, document findings, and coordinate resolution with the appropriate teams
Verify compliance with carrier specifications, network requirements, and regulatory standards
Maintain detailed testing records, logs, reports, and supporting documentation
Monitor carrier feature requirements and help ensure devices remain compliant with evolving standards
Participate in product reviews, testing discussions, and cross‑functional planning activities
Escalate technical concerns and coordinate remediation efforts through resolution
Support device launch readiness initiatives across multiple carrier partners
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Languages
- English
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