Sales Operations Manager, Tooling & Process
Intercom
- Chicago, Illinois, United States
- Chicago, Illinois, United States
About
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Fin’s AI Agent is the highest‑performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always‑on support across the customer journey—from service to sales to e‑commerce. Powered by our own AI models, Fin resolves complex customer issues end‑to‑end across every channel, with minimal set‑up and integration. Fin can also be combined with our natively integrated Intercom help desk for a single system that meets the needs of modern support teams. Opportunity
We are looking for an analytical, systems‑minded, and highly organized Sales Operations Manager, Sales Tooling & Process to join our Revenue Operations team. The role empowers Fin's go‑to‑market teams with tools, processes, and insights to drive predictable growth and deliver exceptional customer experiences. What you will be doing
Strategic Collaboration & Stakeholder Management:
Act as a trusted operational partner to Sales leadership, proactively identifying opportunities to improve efficiency, scalability, and execution across the GTM organization. Sales Tooling Management & Optimization:
Own the administration and optimization of key sales technologies, ensuring systems are aligned to business priorities, seller workflows, and prospecting motions. Process Design & Operational Excellence:
Build and maintain scalable workflows, automations, and operational processes that improve productivity, data quality, and consistency across the Sales organization. Routing Ownership:
Manage account and opportunity routing logic across platforms such as LeanData and Chili Piper, ensuring routing frameworks support territory strategy and business objectives. Strategic Project Leadership:
Lead cross‑functional initiatives including sales technology implementations, process improvements, workflow enhancements, and operational scaling projects. Forge Strong Partnerships:
Collaborate closely with Revenue Operations, Business Systems, Enablement, Customer Success, and other GTM stakeholders to drive alignment and successful execution. Innovate with AI & Drive Operational Excellence:
Identify opportunities to leverage AI, automate manual work, and improve operational efficiency while maintaining high standards for documentation, governance, and process quality. Required Skills
Bachelor's degree or equivalent experience. 5+ years of experience in Sales Operations, Revenue Operations, GTM Systems, or a related function, preferably within a high‑growth SaaS environment. Deep experience administering and optimizing sales technologies such as Outreach, Gong, ZoomInfo, Sales Navigator, Chili Piper, LeanData, 6sense, or similar platforms. Strong understanding of sales process design, routing logic, workflow automation, and system governance. Experience managing cross‑functional operational projects from requirements gathering through implementation. Strong analytical and problem‑solving capabilities with exceptional attention to detail. Excellent stakeholder management and communication skills, with the ability to influence across multiple functions. Experience creating and maintaining operational documentation and scalable process frameworks. Ability to balance tactical execution with process improvement and long‑term scalability. Bonus Skills & Attributes
Experience with Salesforce administration, reporting, and workflow management. Experience implementing automation and AI‑driven productivity initiatives. Familiarity with GTM systems architecture and integrations. Experience supporting global Sales organizations, especially Sales Development teams. Experience evaluating, selecting, and implementing new GTM technologies. Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off policy Paid Parental Leave Program 401(k) plan and match Fun events for Finrades, friends, and family The base salary range for the Greater Chicago Area is \$115,800 - \$138,350. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Languages
- English
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