Information Technology Operations LeadColonial Pipeline Company • Alpharetta, Georgia, United States
Information Technology Operations Lead
Colonial Pipeline Company
- Alpharetta, Georgia, United States
- Alpharetta, Georgia, United States
About
This position drives operational excellence through proactive monitoring, incident management, service performance optimization, and continuous improvement initiatives while partnering across infrastructure, cybersecurity, application teams, and business units to ensure high availability of mission‑critical systems and a strong end‑user experience.
What You Get to Do
Oversee vendor-supported operations across NOC, TOC, Service Desk, and Tech Lounge environments
Manage third‑party providers to ensure adherence to SLAs, KPIs, and contractual obligations
Govern incident, problem, escalation, and major outage management processes
Ensure 24x7 monitoring and operational support for infrastructure, applications, and end‑user systems
Establish operational performance metrics, dashboards, and executive reporting
Lead continuous improvement initiatives focused on service quality, automation, and customer experience
Partner with Infrastructure, Cybersecurity, Cloud, and Application teams to ensure operational readinessOversee ITIL‑based service management practices across outsourced operations
Manage vendor financial performance, budgets, and cost optimization efforts
Drive executive communications, stakeholder updates, and post‑incident reviews
Identify operational risks and implement remediation plans
Lead governance meetings and strategic planning sessions with vendors and stakeholders
What You Bring to the Table
Bachelor’s degree in Information Technology or related field, or equivalent experience
5+ years of IT Service Management experience
5+ years of technology support leadership experience building and leading teams
Working knowledge of ITIL frameworks and service management practices
Experience with ITSM tools such as ServiceNow
Experience operating in a 24/7, high‑availability support environment
Strong understanding of SLAs, KPIs, and service performance metrics
Proven ability to manage vendors, drive accountability, and optimize service delivery
Strong communication, analytical, and problem‑solving skills
Skills That Set You Apart
Experience in highly regulated industries (e.g., oil & gas)
ITIL certification or advanced service management expertise
Microsoft certifications (e.g., Microsoft 365)
Experience developing operational support teams with strong SLA/KPI focus
Knowledge of infrastructure technologies, Active Directory, and Microsoft ecosystem
Experience with PC, printer, AV lifecycle management and enterprise asset environments
Strong customer service mindset with ability to lead in high‑pressure environments
Advantages of Working at Colonial Pipeline Company
Getting to work for a company that helps to meet our country’s energy needs and keeps us moving!
Team members who care about each other while accomplishing remarkable things.
Highly competitive benefits – Check out Colonial’s Total Rewards package.
Colonial Pipeline is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status or any other reason prohibited by federal, state or local law.
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Languages
- English
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