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Inside Sales RepresentativeFortune Fish & Gourmet • Boston, Massachusetts, United States
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Inside Sales Representative

Fortune Fish & Gourmet
  • US
    Boston, Massachusetts, United States
  • US
    Boston, Massachusetts, United States
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About

Summary The Inside Sales Representative (ISR) plays an essential role in the Fortune Fish & Gourmet sales organization by supporting regional sales teams through customer account management, order processing, and daily sales coordination. Serving as a primary point of contact for customers, the ISR helps maintain strong, service-driven relationships by providing product information, pricing, availability, and delivery guidance with care and accuracy. Reporting to the Sales Director, this role supports regional sales objectives through issue resolution, collaboration with internal teams, and identification of sales opportunities. Strong communication skills, attention to detail, and a passion for food are important for success in this role. A background in culinary or hospitality is considered a plus.
Responsibilities
Support regional sales teams through customer account management, order processing, and daily sales activities
Act as a primary customer contact for order‑related inquiries, issue resolution, and follow‑up
Provide accurate product, pricing, availability, and delivery information to customers
Recommend products or alternatives based on customer needs, availability, and promotions
Enter, review, and manage customer orders accurately, including pricing, quantities, and delivery details
Maintain customer account information and assist with credits, corrections, and adjustments
Coordinate with internal teams, including Purchasing, Operations, and Logistics, to support timely and accurate order fulfillment
Assist with lead qualification, reporting, and regional sales initiatives
Use Excel and internal systems to support reporting, tracking, and account management
Organize and prioritize daily work to manage multiple requests and deadlines effectively
Collaborate with outside sales representatives and internal departments to resolve service issues
Support special projects and team initiatives
Minimum Requirements
High School Diploma or equivalent
2+ years of customer service, sales support, or account coordination experience
Strong written and verbal communication skills with a high level of accuracy and attention to detail
Comfortable working across multiple systems and tools simultaneously in a fast‑paced environment
Working knowledge of Excel or similar reporting tools
Strong organizational and time‑management skills with the ability to prioritize competing requests
Capable of embracing new technology
Desired
College degree or equivalent professional experience
Culinary or food industry experience
Experience working with chefs, restaurants, or hospitality‑driven accounts
Familiarity with CRM or order management systems
Previous inside sales, sales support, or account coordination experience
Location: Boston, MA.
Fortune Fish & Gourmet is an equal opportunity employer.
06:00-14:30 Hrs.
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  • Boston, Massachusetts, United States

Languages

  • English
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