Enterprise Customer Solutions EngineerContinu Inc. • New York, New York, United States
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Enterprise Customer Solutions Engineer
Continu Inc.
- New York, New York, United States
- New York, New York, United States
About
That's why Continu exists. We started in 2012 and have been helping organizations transform workplace learning for over a decade. Joining our team means you're driven, curious, eager to solve complex problems, and excited to work alongside a highly collaborative team.
The Role This is a senior, enterprise-level customer-facing technical role focused on solution design, implementation leadership, integrations, and strategic consulting.
You will partner with customers throughout their journey with Continu, helping them design scalable solutions, implement the platform successfully, navigate technical requirements, and maximize long-term value. You'll work directly with Learning, HR, IT, Security, and Operations teams to solve complex business and technical challenges while serving as a trusted advisor throughout implementation and beyond.
This role combines the consultative mindset of a Solutions Consultant, the technical aptitude of a Solutions Engineer, and the ownership mentality of an Implementation Lead. You will play a critical role in helping enterprise customers move from requirements gathering to successful launch while driving exceptional customer outcomes.
What "Enterprise" Means at Continu In this role, enterprise customers typically include:
1,000+ employee organizations
Multiple regions, business units, and learner audiences
Complex HRIS, SSO, and integration requirements
Senior stakeholders across L&D, HR, Compliance, IT, and Operations
Executive alignment required across implementation and adoption initiatives
What You'll Do
Lead technical discovery sessions and solution design workshops with customers
Serve as a trusted advisor on platform capabilities, implementation strategy, and best practices
Lead enterprise implementations from kickoff through go-live
Develop implementation plans, timelines, and stakeholder communication plans
Facilitate customer workshops focused on business requirements, data mapping, integrations, and platform configuration
Lead HRIS data mapping exercises and advise customers on organizational structure, provisioning, and reporting design
Design and validate user provisioning strategies using HRIS platforms, SFTP, APIs, and identity providers
Guide customers through SSO, integrations, reporting structures, and organizational hierarchy design
Deliver administrator training, enablement sessions, and customer workshops
Support enterprise security reviews, compliance discussions, and technical evaluations
Create implementation documentation, solution designs, and technical recommendations
Leverage AI-assisted tools and modern technologies to accelerate implementations, improve data quality, solve customer challenges, and streamline integration workflows
Partner closely with Product, Engineering, Customer Success, and Support teams to deliver exceptional customer outcomes
Capture customer feedback and advocate for customer needs internally
What We're Looking For
5+ years in Solutions Engineering, Solutions Consulting, Professional Services, Technical Consulting, Implementations, or similar customer-facing SaaS roles
Experience leading complex enterprise software implementations
Experience working with HRIS platforms such as Workday, Oracle, BambooHR, ADP, UKG, or similar workforce management systems
Strong understanding of APIs, SFTP, SaaS integrations, and data workflows
Experience with SSO technologies and identity providers such as Okta and Microsoft Entra ID (Azure AD)
Ability to facilitate technical discovery, requirements gathering, data mapping, and solution design workshops
Experience translating business requirements into scalable technical solutions
Comfortable working with structured data including CSV, JSON, user provisioning files, organizational hierarchies, and reporting structures
Experience troubleshooting integration, provisioning, and data quality challenges
Familiarity with AI-assisted development tools such as Claude Code, Cursor, GitHub Copilot, ChatGPT, or similar platforms to accelerate problem solving and solution delivery
Strong presentation, communication, and stakeholder management skills
Comfortable engaging with executives, project teams, IT leaders, and system administrators
Highly proactive, organized, and comfortable navigating ambiguity
Experience in EdTech, Customer Education, LMS, HR Technology, or adjacent enterprise SaaS is preferred
What Success Looks Like
Customers launch successfully and achieve their implementation objectives
Complex technical requirements are translated into scalable, supportable solutions
Stakeholders view you as a trusted advisor throughout the customer journey
Integration, provisioning, and data challenges are proactively identified and resolved
Customers adopt platform best practices and realize measurable business value
Internal teams rely on your expertise to solve complex customer challenges and improve implementation outcomes
Benefits
Meaningful equity participation
Full medical, dental, and vision coverage
Flexible PTO and a company-wide wellness week
Hybrid role — 3 days per week in our NYC headquarters
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Languages
- English
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