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About
The Enterprise Technology department provides IT services and support globally. This Group is responsible for ServiceDesk services & support, desktop support, and all end-user technology support.
Required Skills & Qualifications 5 years of IT experience Proven experience in progressive IT roles within a large, complex organization Bachelor's degree in a technical discipline or equivalent working experience Experience in delivering support to a diverse company Proven ability to communicate effectively throughout all levels of associates and with those from diverse cultural backgrounds Prior work experience at client or in client's Industry Applicants must be able to work directly for Artech on W2 Preferred Skills & Qualifications
Experience in utilizing SCCM, JAMF, Office365, and Adobe applications In-depth knowledge of Azure AD & On-Prem AD administration Familiarity with AI integrations with office products Day-to-Day Responsibilities
Deliver exceptional customer service by effectively communicating with users to understand issues, providing timely resolutions, and escalating when necessary Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently Administer and troubleshoot issues related to Office365 applications Oversee general inventory management, including tracking and maintaining hardware and software assets Assist with end-user issues and support of AI tools with office products Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations
For immediate consideration please click APPLY to begin the screening process with Alex.
Languages
- English
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