Information Technology Operations EngineerGotham Technology Group • New York, New York, United States
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Information Technology Operations Engineer
Gotham Technology Group
- New York, New York, United States
- New York, New York, United States
About
Employment Type: Full-Time (Permanent)
Position Overview The IT Operations / Systems Engineer plays a critical, hands‑on role in maintaining and evolving a high‑availability hybrid infrastructure environment (Azure + on‑prem). This individual will be responsible for ensuring system performance, reliability, and scalability across a fast‑paced, mission‑critical environment.
This role sits at the intersection of systems, cloud, networking, and automation, requiring a strong technical foundation and the ability to troubleshoot complex issues in real time. The ideal candidate thrives under pressure, takes ownership, and proactively drives improvements across infrastructure and operations.
Key Responsibilities
Support day‑to‑day operations of IT infrastructure, including servers, networks, storage, cloud platforms, and enterprise applications
Monitor system performance, availability, and capacity; proactively identify and resolve issues
Troubleshoot infrastructure incidents across servers, networks, storage, and applications
Participate in on‑call rotation and provide after‑hours support as needed
Assist with deployment, configuration, and maintenance of Azure/AWS and on‑prem systems
Automate operational tasks using scripting and infrastructure‑as‑code tools
Perform system patching, upgrades, and vulnerability remediation
Collaborate with internal teams on deployments, upgrades, and infrastructure changes
Maintain documentation for systems, processes, and incident response procedures
Work with third‑party vendors to support and resolve infrastructure issues
Support backup, disaster recovery, and business continuity planning/testing
Analyze logs and metrics to identify root causes and recommend improvements
Enforce operational standards, policies, and best practices
Support identity and access management (IAM), including provisioning and security controls
Required Technical Skills
3–7+ years of hands‑on experience in IT operations, systems engineering, or infrastructure support
Strong experience in hybrid environments (Azure preferred; AWS/GCP acceptable)
Proficiency with:
Windows Server and/or Linux
Virtualization technologies
Networking fundamentals (TCP/IP, DNS, routing, firewalls, VPNs)
Experience with identity and access management
Monitoring/observability tools (Splunk, Datadog, Grafana, ELK, LogicMonitor)
Familiarity with zero trust and modern network security
Experience with enterprise storage (Dell EMC / Dell APEX preferred)
Understanding of backup, replication, and disaster recovery strategies
Experience with ITSM tools and ITIL processes
Key Attributes
Strong troubleshooting skills across multiple layers of the stack
Ability to work in a fast‑paced, high‑pressure environment
Strong communication and collaboration skills
Self‑starter with ownership mentality
Ability to manage multiple priorities simultaneously
Willingness to participate in on‑call rotation
Education
Bachelor’s degree in Computer Science, Information Technology, or related field (preferred)
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Languages
- English
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