IT Desktop Support Technician at Dynamics ATS Type, TXNeier Inc • Coupland, Texas, United States

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IT Desktop Support Technician at Dynamics ATS Type, TX

Neier Inc

Coupland, Texas, United States

Coupland, Texas, United States

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About

IT Desktop Support Technician – JOB-10046502 Anticipated Start Date: 5/18/2026 | Location: Manvel, TX | Type of Employment: Contract Hire Employer Our client is an American natural gas and crude oil pipeline company headquartered in Houston, Texas. It is one of the largest publicly traded partnerships and a leading provider of midstream energy services to producers and consumers of natural gas, natural gas liquids (NGLs), crude oil, refined products and petrochemicals. Job Summary The Field Support Specialist will provide a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements within corporate Houston and field offices as defined by the scope of the project. The primary focus of this position is to be the single point of contact for all IT-related issues at the assigned site. This includes taking ownership of all IT issues and concerns, ensuring the appropriate escalations, and assisting in determining the root causes of IT issues. Responsibilities Interact, build, and maintain strong relationships with all levels of the organization. Support all hardware and software on company desktops and provide expert second‑level desktop support. Assist in the execution of IT initiatives that might impact the respective assigned sites. Develop and maintain up‑to‑date PC and accessories inventory and promote IT standards for their assigned sites. Respond to phone and e‑mail inquiries that are placed in your queue and directly interact with customers towards a resolution. Follow up with end users to ensure problems are resolved successfully and satisfactorily. Provide IT training to customers to ensure successful use of IT equipment. Maintain professional growth and development through continued education and training. Work with other IT groups to roll out hardware and software upgrades, implement new equipment and services, and assist with new product testing and special projects. Install and troubleshoot Microsoft Windows10/11 operating systems and standard business applications, including desktops and laptops, and associated peripherals. Document and revise all resolutions to be updated in the IT Knowledge Base. Manage and prioritize a heavy caseload and respond to customer requests promptly. Work a flexible schedule and provide after‑hours support as necessary. Maintain detailed documentation of each service call in an online tracking system. Perform other duties as assigned. Skills Required Fluent in written and spoken English. Possessing any of the following certifications would be highly desired: A+, Net+, MCP, MCDST, or HDI Desktop Field Support Technician or comparable. 2 or more years of work‑related experience required, preferably in the Oil and Gas sector. Experience in PC, LAN, WAN, Site‑to‑Site VPN, Wireless (preferably Cisco) and web‑based solutions, and DOS‑based applications. Experience and knowledge of Server2019, Cisco routers and switches. Ability to set up and manage mobile devices (iOS, Android, Air Cards, etc.). Experience in setting up HP LaserJet and Multi‑functional printers. Experience working with ITSM software, preferably BMC Remedy. Understanding of IT infrastructure, security and applications. Time Management – punctuality is critical. Understanding of business strategy and the impact of IT on those strategies. Exceptional customer support and interpersonal skills. Excellent troubleshooting and problem‑solving skills. Desire to learn, work, and contribute to a team environment to accomplish overall team objectives in a demanding organization. Excellent verbal and written communication skills. Ability to document status reports, inventory/asset sheets, and vacation records. Willingness to travel with Techs to learn how they function with I.T. equipment. Strong organizational skills. Education / Training / Certifications Preferably a 4‑year Bachelor’s degree in Information Systems from an accredited college/university or comparable knowledge/experience in a technology‑related field. Additional Requirements You must be a U.S. Citizen or a non‑citizen national of the U.S., or a legal alien. Self‑motivated and able to work with limited supervision. Physical Requirement Ability to routinely lift at least 50 lbs. Travel Requirement Must be willing to travel up to 80% for daily site visits as needed and possibly overnight stays. Excellent driving record required, with no major violations within the last three years. Estimated radius of travel is about 100 miles from Manvel, TX for routine travel, with occasional longer distance. Equal Opportunity Employer GAS Energy Staffing LLC is an Equal Opportunity Employer. Employment decision are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factors protected by applicable federal, state or local laws.
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Coupland, Texas, United States

Languages

English

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