Online Program Manager

This position guides campus partners through the development, maintenance, and onboarding of online academic programs, certificates, and courses. It is responsible for managing both new and existing programs within the portfolio, ensuring smooth administrative processes, and maintaining transparency between Arizona Online and campus stakeholders. The role collects and analyzes enrollment and forecasting data, manages course development workflows, and provides ongoing program maintenance to support institutional goals. The Online Program Manager (Academic Programs Officer II) ensures that academic partners have the resources and implementation support necessary to successfully transition and sustain their programs in the fully online modality. This position will allow for flexible/hybrid work arrangements. Some duties can be performed remotely, but others will require an in-person presence on the Tucson, Arizona campus. Visa sponsorship is not available for this position. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

1. Data Analytics (20%) Collects and analyzes enrollment and forecasting data to assess and evaluate program effectiveness. Utilizes UAccess Analytics and related reporting tools to support data-driven decision making by the leadership team.

2. Program Development & Onboarding (40%) Guides campus partners through the process of onboarding new online courses, certificates, and degree programs. Coordinates and plans the administration and operation of academic programs, including policy development, budgeting, cost negotiation, expenditure forecasting, and resource allocation. Ensures timely and efficient implementation of new programs in alignment with Arizona Online's standards and processes.

3. Relationship Building & Program Maintenance (40%) Builds and sustains relationships with internal and external partners to ensure administrative processes are completed accurately and efficiently. Creates best practice guides, web content, and other resources to inform and support campus partners. Manages existing programs in the portfolio, providing ongoing maintenance, updates, and troubleshooting to ensure continued success and alignment with institutional priorities.

Ability to collect, interpret, and apply enrollment and forecasting data to inform program decision-making. Skill in coordinating and managing the administration of academic programs, including budgeting, policy implementation, and resource allocation. Ability to manage academic processes and workflows effectively. Strong collaboration and relationship-building skills to work with faculty, staff, and campus partners. Ability to balance multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail. Skill in preparing and delivering clear, concise reports and presentations to support program goals and leadership decisions. Capacity to anticipate challenges, think critically, and develop effective solutions. Knowledge of higher education policies, structures, and best practices, particularly related to online learning and program management. Familiarity with university administrative systems such as UAccess Student (PeopleSoft Campus Solutions), UAccess Analytics, and related academic processes. Excellent critical thinking, analytical, problem-solving, organizational, and presentation skills. Ability to communicate effectively in both technical and non-technical language to various audiences, including senior leadership. Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint. Strong time management and prioritization skills with the ability to manage multiple projects and meet deadlines. Demonstrated resourcefulness, flexibility, responsiveness, and attention to detail.

Bachelor's degree or equivalent advanced learning attained through professional level experience. Minimum of three years of relevant work experience.

Experience developing professional resources such as best practice guides, web content, or program documentation.

Exempt

Full Time

40

1.0

Fiscal

Academic Administration

Yes - Full Benefits

$65,687 - $85,393

salary at 1.0 full-time equivalency (FTE)

9

PC2

Academic Program Mgmt

Academic Administration

Name-based criminal background check (non-security sensitive)

1

7/13/2026

Neda Fletcher | neda@arizona.edu

6/10/2026

Yes

Resume and Cover Letter

Notice of Availability of the Annual Security and Fire Safety Report - In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.