Level 3 Desktop Support EngineerICS Globalsoft Inc • Kennesaw, Georgia, United States
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Level 3 Desktop Support Engineer
ICS Globalsoft Inc
- Kennesaw, Georgia, United States
- Kennesaw, Georgia, United States
About
Location 1. Kennesaw: 2825 Cobb International Blvd NW, Kennesaw, GA 30152
2. Bolingbrook: 860 Remington Blvd, Bolingbrook, IL 60440
Job Type Long Term Contract
Client TechM
Position Summary Level 3 Desktop Support Engineer responsible for maintaining, supporting, and optimizing the organization’s IT infrastructure, including virtualization platforms, backup solutions, endpoint management systems, and network services. This role ensures high availability, security, and performance of IT systems while providing Tier 2/3 support to end users.
Key Responsibilities
Administer and maintain enterprise IT infrastructure, including servers, virtualization, and storage systems.
Manage and support Nutanix hyperconverged infrastructure (HCI) environments.
Perform system monitoring, patch management, upgrades, and performance tuning.
Ensure system security, compliance, and adherence to IT policies.
Manage and support Veeam Backup & Replication solutions.
Configure and monitor backup jobs, replication, and recovery processes.
Perform regular backup validation and test restores.
Develop and maintain disaster recovery (DR) procedures and documentation.
Administer Microsoft SCCM (Endpoint Configuration Manager).
Deploy applications, patches, and updates via Software Centre.
Troubleshoot SCCM deployment failures and client issues.
Manage OS deployments, task sequences, and software packaging.
Manage and support LAN/WAN infrastructure.
Configure and troubleshoot network devices (routers, switches, firewalls).
Monitor network performance and resolve connectivity issues.
Manage VLANs, DHCP, DNS, VPNs, and network security controls.
Provide Tier 2/3 technical support for users and IT systems.
Troubleshoot hardware, software, and network-related issues.
Manage IT tickets, incidents, and service requests within SLA.
Support end-user computing (Windows OS, applications, devices).
Technical Skills Required
Nutanix HCI (AHV, Prism)
Veeam Backup & Replication (backup, restore, DR)
Microsoft SCCM / MECM (deployments, patching, OSD)
Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
Windows Server administration
Active Directory, Group Policy
Virtualization technologies
Preferred Skills
Experience with Azure or hybrid cloud environments.
PowerShell scripting and automation.
Knowledge of IT security best practices.
ITIL framework familiarity.
Qualifications
Bachelor’s degree in Information Technology or related field (or equivalent experience).
3–6 years of experience in system administration, networking, or IT support.
Relevant certifications (preferred):
Nutanix Certified Professional (NCP)
Veeam Certified Engineer (VMCE)
Microsoft certifications (MCSA, MD-102, etc.)
CompTIA Network / Security
Key Competencies
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Proactive and detail-oriented approach.
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Languages
- English
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