Desktop Support Technician
Acro
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
About
Responding to helpdesk tickets in a large enterprise environment.
Installing and maintaining desktop computer and server hardware and software.
Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.
Performing installation and patching of Windows operating systems.
Submitting weekly status reports to supervisor.
Mobile device support including working understanding of mobile device management tools.
Preparing workstation and laptop images and deployment of devices.
Participate in afterhours/weekends on call rotation.
Support Audio/Video conferencing equipment.
Job Requirements
A minimum of three (3) years’ experience providing technical support to end users in a fast-paced environment.
One year of Active Directory experience.
Experience with ServiceNow ticketing software.
Experience with Tanium or Workspace One MDM.
Experience providing technical support for Microsoft Windows and Office in a network environment.
Experience with preventive maintenance and procedures of workstations and laptops.
Solid troubleshooting skills in desktop computer hardware and software.
Experience creating and improving technical documentation; documenting the system specifications and design.
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
The successful candidate must pass a federal background check.
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
Candidate should be able to safely lift 50 pounds.
Must possess and maintain a valid Arizona driver’s license with a clean record.
Only the highest qualified candidates will be considered.
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Languages
- English
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