About
The Internet Sales Consultant will play a key role in responding to online inquiries, assisting customers with vehicle selections, and helping to facilitate a seamless car-buying experience. This is a fast-paced, high-energy position that requires someone with strong customer service skills and the ability to effectively manage multiple tasks while delivering exceptional service to our online customers. Key responsibilities include:
* Respond promptly to online leads, emails, and chat inquiries from prospective customers. * Assist customers in finding the right vehicle by providing detailed information about available models, features, pricing, and financing options. * Schedule appointments, test drives, and follow up with customers to ensure a smooth sales process. * Work closely with the sales team to ensure customers' needs are met, providing a seamless transition from the online inquiry to the in-dealer experience. * Maintain accurate records in the CRM system and follow up with leads in a timely manner. * Demonstrate strong product knowledge, particularly the Ford lineup, to address customer questions and help them make informed decisions. * Provide excellent customer service and go the extra mile to ensure a positive online car-buying experience.
Qualifications include:
* Sales Experience: Proven experience in sales preferred * Strong Customer Service Skills: Ability to build rapport, listen to customer needs, and provide top-tier service. * Ability to Work in a Fast-Paced Environment: Ability to handle multiple inquiries and tasks effectively without sacrificing attention to detail. * Tech-Savvy: Proficiency with digital communication tools and CRM software. * Team Player: Willingness to collaborate with the sales team and work together to meet sales goals. * High School Diploma or Equivalent: required; further education is a plus.
Compensation & Benefits include:
* Competitive commission-based pay structure with performance incentives. * Health insurance and 401(k) with company match. * Opportunities for career growth and advancement within the company.
Why Mullinax Ford? Mullinax Ford offers a unique opportunity to be part of a reputable dealership that values integrity, transparency, and customer satisfaction. We are looking for individuals who share our commitment to providing upfront, no-hassle pricing and delivering an exceptional car-buying experience. If you're passionate about sales, enjoy working in a dynamic environment, and want to be part of a growing company with a strong focus on career development, we'd love to hear from you!
Languages
- English
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