Routing & Telephony Analytics ArchitectCVS Health • Brooklyn, New York, United States

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Routing & Telephony Analytics Architect

CVS Health

Brooklyn, New York, United States

Brooklyn, New York, United States

About

CVS Health is looking for a Telephony & Workforce Insights Analyst to support Contact Center Operations in Kentucky. This role entails analyzing telephony and workforce-related KPIs to provide actionable insights that enhance operational performance. The ideal candidate will possess strong analytical skills and experience with telephony reporting. The role supports a range of responsibilities from managing data discrepancies to delivering workforce insights. Join a dedicated team focused on improving healthcare experiences.
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Brooklyn, New York, United States

Languages

English

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