BAS Service Manager

Location: Woburn, MA

Company: BCM Controls Corporation, a Comfort Systems USA Company

Position Type: Full-Time

Compensation Range: $125,000 $165,000 annually + Variable compensation based on department performance

About the Role

BCM Controls is seeking a BAS Service Manager to lead the daily operations of our Building Automation Service Department. This role oversees service delivery, team performance, customer satisfaction, and operational results across preventative maintenance, demand service, troubleshooting, repairs, and small project support.

Responsibilities

• Lead daily BAS service operations and coordinate field, engineering, and programming resources
• Support customer escalations, site reviews, and service performance discussions
• Manage department productivity, utilization, backlog, billing accuracy, and service KPIs
• Coach, develop, and support service technicians, engineers, and support staff
• Support complex BAS, HVAC controls, networking, and integration troubleshooting
• Improve service processes, documentation, standards, and customer experience
• Promote safety, accountability, teamwork, and company policy compliance

Qualifications

• 5+ years of BAS, HVAC controls, or related service operations experience
• Prior leadership or supervisory experience preferred
• Strong understanding of BAS platforms, HVAC systems, controls applications, and troubleshooting
• Experience with healthcare, commercial, education, life sciences, or mission-critical facilities preferred
• Strong communication, organization, customer service, and problem-solving skills

Work Environment

This position includes a combination of office and field-based responsibilities. Periodic customer meetings and site visits are required.

Benefits

BCM Controls offers a comprehensive benefits package for eligible employees, including medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, paid holidays, and an Employee Assistance Program.