Nurse Manager

Job Category: Nursing

Full-Time

On-site

Salary Range: $85,000 USD to $127,500 USD

Salary: $100,000 USD per year

Location: Springfield, MA 01104, USA

Pay or shift range: $100,000 USD to $110,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

As a Nurse Manager within the One Care program, you will provide clinical and operational leadership to a team of Nurse Care Managers and MDS Assessment Nurses who support individuals with complex medical, behavioral health, and social needs.

You will play a key leadership role in helping individuals navigate the healthcare system, access needed services and achieve greater stability and wellness while reducing preventable hospital and emergency department utilization.

• A mission-driven organization and Certified Great Place to Work, recognized among the top employers in Massachusetts
• The opportunity to lead a dedicated nursing team serving individuals with complex medical, behavioral health, and social needs
• A collaborative leadership environment focused on innovation, quality improvement, and integrated care
• The ability to make a meaningful impact on health outcomes and community well-being
• Ongoing professional development, leadership support, and opportunities for advancement
• A values-based culture centered on dignity, respect, inclusion, and person-centered care
• Flexible work that includes community engagement, provider collaboration, and direct support to staff and individuals served

• Provide supervision, coaching, mentorship, and clinical guidance to Nurse Care Managers and MDS Assessment Nurses
• Monitor staff productivity, performance, assessment quality, and documentation compliance
• Conduct regular supervision meetings, case consultations, and performance evaluations
• Support recruitment, onboarding, training, and professional development of nursing staff
• Ensure timely completion and quality of MDS assessments and post-discharge assessments in accordance with CCA requirements
• Oversee medication reconciliation processes and compliance with nursing and care management standards
• Promote person-centered, trauma-informed, and culturally responsive care practices
• Serve as a clinical resource for complex cases involving medical, behavioral health, substance use, and social determinants of health needs
• Support staff in managing high-acuity individuals and overcoming barriers to care and engagement
• Monitor care plans to ensure they reflect individual goals, interdisciplinary input, and integrated care approaches
• Utilize data and performance metrics to evaluate program effectiveness and improve outcomes
• Implement strategies that reduce preventable emergency department visits, hospitalizations, and healthcare costs
• Ensure compliance with CCA, MassHealth, and organizational standards, including documentation, audit readiness, and quality requirements
• Participate in quality improvement initiatives, audits, and corrective action planning
• Collaborate with interdisciplinary teams, providers, community partners, and funding sources to support coordinated care
• Assist with implementation of new workflows, policies, systems, and program requirements
• Support transitions of care and provide direct assistance during staffing shortages, high-volume periods, or complex care situations
• Participate in leadership meetings, trainings, committees, and professional development activities
• Respond to emails and phone communications within one business day
• Uphold BHN's mission, values, policies, and commitment to integrated care in all interactions

You are a compassionate and experienced nursing leader who is passionate about integrated, person-centered care. You thrive in collaborative environments and are committed to supporting both staff success and positive health outcomes for individuals served.

You:

• Lead with empathy, professionalism, and accountability
• Foster trust, collaboration, and strong working relationships across teams and disciplines
• Provide effective coaching, mentorship, and performance management
• Are highly organized and able to balance clinical, operational, and compliance responsibilities
• Demonstrate sound clinical judgment and strong problem-solving skills
• Communicate clearly and effectively with staff, providers, individuals served, and stakeholders
• Embrace continuous learning, quality improvement, and innovation
• Promote culturally responsive, trauma-informed, and equitable care practices
• Understand the importance of integrating medical, behavioral health, and social supports to improve outcomes
• Remain adaptable in a dynamic healthcare environment and support staff through change

• Bachelor of Science in Nursing (BSN) required
• Active Registered Nurse (RN) license in Massachusetts required
• Minimum of 5 years of clinical experience in care management, case management, or community-based healthcare required
• Minimum of 2 years of supervisory or leadership experience required
• Experience working with individuals with complex medical, behavioral health, and social needs required
• Strong knowledge of care management models, interdisciplinary care teams, and social determinants of health
• Experience supervising, mentoring, and developing clinical staff
• Familiarity with electronic health records (EHRs), email systems, and healthcare technology
• Strong verbal and written communication skills
• Knowledge of community resources and care coordination practices
• Valid driver's license and reliable, legally registered vehicle available during working hours required
• Experience with One Care, MassHealth, and/or Commonwealth Care Alliance (CCA) preferred
• Familiarity with MDS assessments, care planning requirements, and quality compliance standards preferred

At BHN, our Nurse Managers play a critical role in supporting staff and strengthening integrated care services for individuals with complex health needs. Through clinical leadership, quality oversight, and compassionate support, you will help improve health outcomes, promote independence, and ensure individuals receive the care they need to thrive in their communities.

Full-Time Hybrid | Monday Friday 8am-4:30pm

Presence in the office and in the community is required

Competitive salary commensurate with experience.

Bachelors or better in Nursing.

Minimum of 5 years of clinical experience in care management, case management, or community-based healthcare required Minimum of 2 years of supervisory or leadership experience required

RN

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